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Katie True

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Latest activity by Katie True
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    Katie True commented,

    Hi, I'm trying to replicate the following Insights custom metric in Explore and can't seem to get the formula correct. Any advice? Insights: SELECT AVG([Text Field] Duration in minutes)/60 WHERE T...

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    Katie True commented,

    So we have a running report that shows how many tickets in an open (less than solved) status are currently assigned to certain groups. Is there a way to duplicate the same report but show how that ...