Stacy Win
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Total activity48
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Last activity
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Activity overview
Latest activity by Stacy Win-
Stacy Win commented,
I agree with Gef, the regex field type is a priority for me
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Stacy Win commented,
We really need the web widget to support custom fields (regex) We are using the widget without this support but the team constantly asks me for a field that is set up with regex. Any way to get ...
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Stacy Win commented,
@Ayal, A Data Filter is a specific type of dashboard filter. You create the custom group and custom set in the report. When you add the dashboard filter you can find the custom set by searching fo...
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Stacy Win commented,
I have a use case for automating the ability to add private or public comments to tickets via triggers We have some customers submitting tickets via text messages. When they do this the subject a...
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Stacy Win commented,
+1
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Stacy Win commented,
@tom kirby Per the great feedback in this post, I was able to find the solution to my issue. By creating a custom group and a custom set in Explore I was able to mimic the Insights feature. A few...
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Stacy Win commented,
@Terry My query filter is set up to only show the good and bad survey results. The offered and unoffered tickets are not in the report output. The query set up to display the results as a table so ...
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Stacy Win commented,
@TERRY The reason I don't want the options in the filter is, those options will not be displayed in the end report. The report is only showing the completed surveys (Good or Bad). So the offered ...
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Stacy Win commented,
@ Bill Could you walk me through the steps of creating a custom attribute and using the custom attribute in the dashboard filter? If there are Zendesk Articles can you point me to them? I cannot...
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Stacy Win created a post,
Remove/Hide data filter values
AnsweredIn Good Data there is a way to remove filter options that do not apply. I'm trying to figure out how to do this in Explore. Use case: I have a report that only shows data for rated surveys (good ...