Stacy Win

1. Community
2. Feedback on Support
3. Web Widget - Adding support for field types

I agree with Gef, the regex field type is a priority for me  

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• Stacy Win
• Created July 25, 2019 14:41
• 0 votes

1. Support
2. ...
3. Web Widget
4. Custom ticket fields on the Web Widget

We really need the web widget to support custom fields (regex)  We are using the widget without this support but the team constantly asks me for a field that is set up with regex.   Any way to get ...

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• Stacy Win
• Created July 23, 2019 16:17
• 2 votes

1. Community
2. Explore Q&A
3. Remove/Hide data filter values

@Ayal, A Data Filter is a specific type of dashboard filter. You create the custom group and custom set in the report. When you add the dashboard filter you can find the custom set by searching fo...

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• Stacy Win
• Created June 26, 2019 15:21
• 1 vote

1. Community
2. Feedback on Support
3. Allow a trigger to post comment updates

I have a use case for automating the ability to add private or public comments to tickets via triggers   We have some customers submitting tickets via text messages. When they do this the subject a...

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• Stacy Win
• Created March 18, 2019 17:52
• 1 vote

1. Community
2. Feedback on Support
3. Search Audit Log

It would be a great help if the Audit Log was improved to allow searching or filtering. The audit log gets really long, pretty quickly, and it is a pain to have to go through a ton of pages looking...

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• Stacy Win
• Created March 18, 2019 17:37
• 1 vote

1. Community
2. Explore Q&A
3. Remove/Hide data filter values

@tom kirby   Per the great feedback in this post, I was able to find the solution to my issue. By creating a custom group and a custom set in Explore I was able to mimic the Insights feature. A few...

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• Stacy Win
• Created February 15, 2019 15:45
• 0 votes

1. Community
2. Explore Q&A
3. Remove/Hide data filter values

@Terry My query filter is set up to only show the good and bad survey results. The offered and unoffered tickets are not in the report output. The query set up to display the results as a table so ...

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• Stacy Win
• Created January 22, 2019 16:41
• 1 vote

1. Community
2. Explore Q&A
3. Remove/Hide data filter values

@TERRY   The reason I don't want the options in the filter is, those options will not be displayed in the end report. The report is only showing the completed surveys (Good or Bad). So the offered ...

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• Stacy Win
• Created January 17, 2019 15:47
• 0 votes

1. Community
2. Explore Q&A
3. Remove/Hide data filter values

@ Bill  Could you walk me through the steps of creating a custom attribute and using the custom attribute in the dashboard filter?   If there are Zendesk Articles can you point me to them? I cannot...

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• Stacy Win
• Created January 10, 2019 17:53
• 0 votes