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Stine Christensen

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Activity overview

Latest activity by Stine Christensen
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    Stine Christensen created a post,

    CC field does not add mail address automatically

    when inserting mail in cc field and it does not exist, it will show a Add user-button. When clicking that, it does not fetch the email you just inserted. This is done correctly on the Requester fie...

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    Stine Christensen created a post,

    Alert when business rules changed

    At this time, there's no native way of identifying if a setting has been changed and not working. Ie. which of your business rules or workflows are not working properly. Now you need to enter every...

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    Stine Christensen commented,

    I will try that :)   Is there any other filter I can add to show how many tickets that are reassigned from group 1 to group 2 then? Because group 1 (support) also forward alot of other tickets to o...

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    Stine Christensen commented,

    Hi there, thank you for answering. I'm not sure this will give me the results I need since all tickets are solved in the same group at the end (support).I need a report showing me tickets solved in...

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    Stine Christensen created a post,

    Report : total ticket per group per reassignment

    Answered

    Hi   I need help creating a report that will fetch me First Line Fix rate %.   Ex: Group 1 (Support) receives ticket and solve it themselves. Meaning ticket was not reassigned Ex: Group 1 (Support)...