Dale Byers

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Latest activity by Dale Byers
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    Dale Byers commented,

    In answer to Nicole's question, this would create the ability to have a tickler function that would allow the agent to set something on hold and have it brought back on a specific date, versus havi...

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    Dale Byers commented,

    That would certainly work for us Heather!  How did you get the automation to look for the date in that field?  Set it as that date "is within" 1 day?  I do not see where I can choose for it to see ...

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    Dale Byers created a post,


    I would like to suggest that you add the ability to put a ticket on hold for a specific amount of time.  We have an automation set to do it for a set number of days, but it would be nice to be able...