
Aaron Elliott
BAU Manager
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Total activity40
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Last activity
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Member since
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Following0 users
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Votes16
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Activity overview
Latest activity by Aaron Elliott-
Aaron Elliott commented,
Just tried to implement this and it was an epic fail. Role based options is not suitable for our use. To use the feature we would require the following to be an option with setup. 1. Play feature ...
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Aaron Elliott commented,
+1 vote for me too. I believe this to be a major flaw in the way the pending status works with SLAs. I also have scenarios where we are waiting on further information on from a customer, but the la...
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Aaron Elliott commented,
I think this is a great idea. This will help drive users to the community.
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Aaron Elliott commented,
If it's two different ticket fields, they can't have the same tag. I use a variation of the tag, ie order_status_1. The main problem with different tags is the reporting. You can use a custom metri...
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Aaron Elliott commented,
+1 for me. Need to be able to add attachments to Organizations.