Aaron Elliott
Customer Support Team Lead
- Total activity 45
- Last activity
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- Votes 15
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Activity overview
Latest activity by Aaron Elliott-
Aaron Elliott commented,
Just tried to implement this and it was an epic fail. Role based options is not suitable for our use. To use the feature we would require the following to be an option with setup. 1. Play feature ...
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Aaron Elliott commented,
+1 vote for me too. I believe this to be a major flaw in the way the pending status works with SLAs. I also have scenarios where we are waiting on further information on from a customer, but the la...
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Aaron Elliott commented,
Hey Jackie, Sorry for the late reply. I'm not sure if you can get exactly what you're after. The insights recipe will give you the number of public and private replies by agent. You can filter this...
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Aaron Elliott commented,
Hey Jackie. You could probably try this insights recipe to track an agent's public and private interactions over a set time. https://support.zendesk.com/hc/en-us/articles/203664196-Insights-recipe-...
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Aaron Elliott commented,
If it's two different ticket fields, they can't have the same tag. I use a variation of the tag, ie order_status_1. The main problem with different tags is the reporting. You can use a custom metri...
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Aaron Elliott commented,
+1 for me. Need to be able to add attachments to Organizations.
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Aaron Elliott commented,
Hi, I understand that there's a way to create a new contact/lead in SFDC when a new user is created in Zendesk, is there a way to update a SFDC contact/lead when the user is updated in Zendesk? I w...
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Aaron Elliott commented,
Hi Graeme, Looks like that's done it, cheers. I was tinkering with the SUM function but again fell short. This will save loads of time. Thanks again. Aaron
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Aaron Elliott commented,
I've actually just found a work around, while not ideal, it'll still provide me with the final solution. Basically, I just created two separate metrics and combined them into a third metric. It cau...
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Aaron Elliott commented,
Hi Graeme, Thanks for the tip. I've tried this, it's not getting an error now which is great, but it seems like it's not applying the filter. I've compared the results against our total ticket numb...