Ritz Kukreja

1. Support
2. ...
3. Business rules
4. How can I troubleshoot common SLA issues?

+1 on the inactionable responses from customers e.g. ok, thanks and SLA keeps running!!  what is the workaround for this issue

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• Ritz Kukreja
• Created October 28, 2019 03:51
• 0 votes

1. Community
2. User Tips & Tricks
3. Create a private comment automatically

Hi All Need help, we have the same use case, where we want to add "private" note if certain conditions are met. Has anybody experienced any issues with this method since Zendesk does not support th...

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• Ritz Kukreja
• Created August 26, 2019 03:31
• 0 votes