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Graeme Olsen

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Latest activity by Graeme Olsen
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    Graeme Olsen commented,

    Agree, absolutely mind boggling that such a basic feature isn't supported by ZenDesk! So often we want to set up triggers etc based on a senders email address, as the other filters aren't quite spe...

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    Graeme Olsen commented,

    Thanks! Shame, as it means we would have to spend 5x the price for the one feature. Oh well.

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    Graeme Olsen created a post,

    Multibrand support

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    No response from ZenDesk support after 2 weeks so posting here. Does anyone know if the "Multibrand support" feature is available as an add-on, or only available through the Enterprise Plan? We're ...

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    Graeme Olsen commented,

    We have a similar problem, where our agents are missing important data because it's just another field for them to read. Colour coding ticket lines would be extremely helpful! Adding my vote to get...