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Eitan Blumin

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Activity overview

Latest activity by Eitan Blumin
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    Eitan Blumin commented,

    Hi, Any plans to add support for nested views or view categories? I see that you already did Trigger categories recently. Why not do something similar for Views as well?

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    Eitan Blumin commented,

    The RTL editor used to work until a few months ago, and now it stopped working again. Is the development team taking care of this, Nicole Saunders?

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    Eitan Blumin commented,

    That's a cool workaround, Fabricio Carvalho Freitas. The same method could also be implemented using Slack integration as well. Although, if I'm not mistaken, you gotta have Slack open (either the ...

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    Eitan Blumin commented,

    Are there any plans to add SLA-related placeholders? hours_till_next_sla_breach , hours_since_sla_breach , etc.? We'd like to use such placeholders when notifying agents about impending SLA breache...

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    Eitan Blumin created a post,

    Proper SLA methodology with Incidents & Problems?

    Hi, I would like to ask how should we combine our usage of Incidents & Problems, with our SLA policies? Let's say, for example, that we have SLA set up with a certain maximum time between replies.W...

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    Eitan Blumin commented,

    Hi, I would like to ask how should we combine our usage of Incidents & Problems, with our SLA policies? Let's say, for example, that we have SLA set up with a certain maximum time between replies.W...

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    Eitan Blumin commented,

    Hi, I have a question about this type of solution... Is there a way for us to send an e-mail notification to a dynamic recipient address? Let's say, using placeholders? The solution described here ...

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    Eitan Blumin commented,

    Adding to Charles Wood, we also need the "via" placeholder for the latest update, to distinguish between API updates and other updates. There's "Updated Via" in the triggers, and there's "via" in t...

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    Eitan Blumin commented,

    I agree with all that was said above. I must disagree with Nicole, though, about sharing this feedback in a "Slack-related thread" because this feature request is NOT Slack related, as I see it. Pa...

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    Eitan Blumin commented,

    We have a need for using templates outside the KC app as well. We plan on having several articles with the same structure, not based on existing tickets. One of those article types is what Zendesk ...