Elizabeth B

1. Using Guide
2. Zendesk Guide basics
3. Help Center guide for end-users

+1 for email notification when articles in a section I'm following are changed. 

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• Elizabeth B
• Created November 28, 2018 17:22
• 0 votes

1. Using Guide
2. Using themes and customizing your Help Center
3. Using the standard Copenhagen theme in Help Center

@Trapta, thanks for this! I'll pass it along to our ZD Admin as I'm a bit out of my league on this. Thank you!

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• Elizabeth B
• Created November 19, 2018 20:33
• 0 votes

1. Community
2. Guide Product Feedback
3. Enriching the article editor

Formatting components I'd love to see: horizontal rule (to divide text) colored "callout" boxes as mentioned above (information, caution/warning, etc.) icons that serve as a callout (que...

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• Elizabeth B
• Created November 16, 2018 21:54
• 2 votes

1. Using Guide
2. Using themes and customizing your Help Center
3. Using the standard Copenhagen theme in Help Center

Is it possible to have 2 different home pages based on user credentials? Goal: Home Page "A" for signed in users; Home Page "B" for anonymous/unsigned in users. All other pages ...

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• Elizabeth B
• Created November 14, 2018 19:16
• 0 votes

1. Using Guide
2. Using the knowledge base in Help Center
3. Changing the theme template for an article, section, or category in your Help Center (Guide Enterprise)

For Step 4 above: "The live article is updated with the new template. You cannot preview this change in the article editor." It's a bit wonky to explain to dozens of colleagues (especiall...

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• Elizabeth B
• Created November 06, 2018 23:16
• 0 votes

1. Community
2. Guide Product Feedback
3. Sub-section in Knowledge Base

Thanks for the update Benjamin! I did see the permissions changes in Guide, and read here that it was a pre-req for additional sub-cat's, - so am optimistic. We're using Guide for both internal/ext...

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• Elizabeth B
• Edited October 26, 2018 15:42
• 1 vote

1. Community
2. Guide Product Feedback
3. Sub-section in Knowledge Base

I hear this Darcy - this is one of my Top 5 pain points with Guide. We will be using tabs at the article level (from Lotus Themes) for web, iOS, Android. It's not perfect, but in our context users ...

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• Elizabeth B
• Created October 25, 2018 22:27
• 0 votes

1. Community
2. Guide Product Feedback
3. Sub-section in Knowledge Base

 This feature is a substantial factor for us on choosing Confluence vs. Zendesk. For those with hundreds of articles in your KB, how many categories are you forced to create? Is it a lot of effort ...

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• Elizabeth B
• Created October 12, 2018 17:58
• 0 votes

1. Community
2. Guide Product Feedback
3. Help Center Formatting

@bevans For real. 

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• Elizabeth B
• Created April 26, 2018 22:31
• 0 votes

1. Using Support
2. Support tips
3. Adding a note to a Help Center article

Very helpful! +1 to seeing more graphical options like colored boxes, icons, etc. for special content.

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• Elizabeth B
• Created March 06, 2018 21:36
• 0 votes