Elizabeth B

1. Community
2. Guide Product Feedback
3. Zendesk Guide integration with Slack

I found this post looking for this exact solution. Half of our company uses Guru, and all of us use Slack very heavily. I'm working on some hacks (ranging from emojis to designating people to monit...

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• Elizabeth B
• Created April 17, 2019 17:29
• 1 vote

1. Community
2. Guide Product Feedback
3. Internal Comments on Guide Articles

Thanks Ryan, for the most recent update. This is something my team and I would love to see as well! Right now we are recording notes in secondary systems, which is not ideal. We are also relying on...

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• Elizabeth B
• Created March 20, 2019 01:17
• 0 votes

1. Using Guide
2. Guide basics
3. About Help Center end-user search

I'd love to see phrase searching (searching multiple words in quotation marks) as a feature! It would help refine our search results. Any sense on if that is something on the roadmap? Thanks in adv...

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• Elizabeth B
• Created February 01, 2019 19:48
• 0 votes

1. Community
2. Zendesk Guide EAP - Article Verification for Guide Enterprise
3. How to leave feedback

Already loving the specificity/granularity for creating segments. I was expecting to just be able to trigger a filter by category/section but you've exceeded expectations on this.    

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• Elizabeth B
• Created January 03, 2019 19:43
• 1 vote

1. Using Guide
2. End-user guide for Help Center
3. Using Help Center

+1 for email notification when articles in a section I'm following are changed. 

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• Elizabeth B
• Created November 28, 2018 17:22
• 0 votes

1. Using Guide
2. Using themes and customizing your Help Center
3. Using the standard Copenhagen theme in Help Center

@Trapta, thanks for this! I'll pass it along to our ZD Admin as I'm a bit out of my league on this. Thank you!

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• Elizabeth B
• Created November 19, 2018 20:33
• 0 votes

1. Community
2. Guide Product Feedback
3. Enriching the article editor

Formatting components I'd love to see: horizontal rule (to divide text) colored "callout" boxes as mentioned above (information, caution/warning, etc.) icons that serve as a callout (que...

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• Elizabeth B
• Created November 16, 2018 21:54
• 2 votes

1. Using Guide
2. Using themes and customizing your Help Center
3. Using the standard Copenhagen theme in Help Center

Is it possible to have 2 different home pages based on user credentials? Goal: Home Page "A" for signed in users; Home Page "B" for anonymous/unsigned in users. All other pages ...

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• Elizabeth B
• Created November 14, 2018 19:16
• 0 votes

1. Using Guide
2. Using the knowledge base in Help Center
3. Changing the theme template for an article, section, or category in your Help Center (Guide Enterprise)

For Step 4 above: "The live article is updated with the new template. You cannot preview this change in the article editor." It's a bit wonky to explain to dozens of colleagues (especiall...

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• Elizabeth B
• Created November 06, 2018 23:16
• 0 votes

1. Community
2. Guide Product Feedback
3. Sub-section in Knowledge Base

Thanks for the update Benjamin! I did see the permissions changes in Guide, and read here that it was a pre-req for additional sub-cat's, - so am optimistic. We're using Guide for both internal/ext...

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• Elizabeth B
• Edited October 26, 2018 15:42
• 1 vote