Lateesha Clark
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Total activity44
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Last activity
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Activity overview
Latest activity by Lateesha Clark-
Lateesha Clark commented,
Happy to hear this will be looked at on this year's roadmap. For us, we have a particular webpage that provides difficulty for our clients to get through. We would like to proactively message our ...
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Lateesha Clark commented,
I would also love to see the ability to offer the pre-chat form as part of the triggered proactive chats. I think Brad Harris' recommendation that is a few messages above would work great for us!
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Lateesha Clark commented,
Hi Zendesk, Not sure if there is a more recent community post on this, but I'll post my feedback here. Let me know if it is needed anywhere else.We recently implemented Zendesk Chat and not having ...
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Lateesha Clark commented,
We would also benefit from this feature. We have one phone line supported by over 20+ agents while I have another line supported by 2 agents. Having the customizability per number is essential and...
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Lateesha Clark commented,
Hi Amy, Yay! This is exactly what I was hoping for. I'm deploying Zendesk Chat for the first time for our business. This will be very helpful for us. Thank you so much for the quick fix :)
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Lateesha Clark commented,
Hi Jennifer & Devan, Thank you for the quick response to my feedback! Yes, Jennifer, that's is right in line with my thinking. It would be great to still see the blog for further reference.
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Lateesha Clark commented,
Just some feedback here. Is there any way for the links in this article to go directly to the needed information rather than bringing up the Chat | Zendesk Blog general page? It's a bit hard to nav...
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Lateesha Clark commented,
I would like to echo Richard's feedback. Currently, due to Coronavirus, we are experiencing an uptick in volume. During this VERY sensitive time, it is practically infuriating for a client to hear...
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Lateesha Clark created a post,
Assigning ticket to another agent - accidentally submitting as solved
AnsweredHey Zendesk Team! We have agents that assign a ticket to a different assignee and accidentally submit it as "solved" instead of Open, On-hold, Pending, etc. When it gets submitted as solved, the as...
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Lateesha Clark commented,
Hey folks. Is there any way to freeze rows in my table? My table has a lot of information, so I want my header row to remain available while a user scrolls through the rest of the table/article.