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Amy Malka

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Latest activity by Amy Malka
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    Amy Malka created an article,

    Enabling and disabling side conversations

    If you have the Collaboration add-on, administrators can enable or disable side conversations. Side conversations are off by default even if you have the add-on. Note: The Collaboration add-on is...

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    Amy Malka created an article,

    Setting up triggers for side conversations

    Triggers run, or check conditions, immediately after tickets are created or updated. Any time someone creates, replies to, closes, or reopens a side conversation, they are making a change to the ...

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    Amy Malka created an article,

    Managing ticket information with side conversations (add-on)

    Side conversations are spaces in a ticket where agents can have a side conversation with a specific group of people, or discuss a specific area of concern or course of action. You can use them to...

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    Amy Malka created an article,

    Deleting users

    Agents and administrators can delete users. Administrators can also permanently delete users, which goes a step further in terms of removing a user from the system. You might sometimes need to pe...

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    Amy Malka commented,

    Hi everyone! Please note that the list of IPs in this article has been updated.