Dylan Cunniffe
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Activity overview
Latest activity by Dylan Cunniffe-
Dylan Cunniffe created a post,
How do I replicate the rollup functionality of Insights in Explore?
I'm busy trying to create a bunch of reports for my management team sliced by different attributes (in tables). However, there doesn't seem to be any functionality to replicate the roll-up function...
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Dylan Cunniffe commented,
Hi Team, I'm trying to understand the logic behind the way some of the metric formulas as they seem to limit what you can do with the metric. For instance, the default inbound call metric is calcul...
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Dylan Cunniffe commented,
I'm not as organised as you guys, but I've stated to add some organisation to my triggers. I'm following some principles of software design where I think of triggers as functions. I make sure to ...
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Dylan Cunniffe created a post,
Point in time reporting of unsolved tickets
AnsweredHi I wonder if anyone can help me. I'm trying to create a report that would show the % of tickets older than a week that are unsolved at a particular point in time. What I have done is created a me...
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Dylan Cunniffe commented,
Hi Team, We also desperately need this functionality. Here is our use case: We are a financial services company with a collections and enforcement team who use Zendesk to communicate with delinquen...
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Dylan Cunniffe commented,
Yes, we are also experiencing the same problem.
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Dylan Cunniffe commented,
+1 to this being a native feature
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Dylan Cunniffe commented,
Hi Daniel, Is it possible to send these events to any other analytics service? We are moving away from Google Analytics to Heap Analytics for our customer behaviour tracking, so it would be great...
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Dylan Cunniffe commented,
Thanks again Ramin, One more question before I take this to my devs, could you just confirm what is meant by the below comment in the article?
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Dylan Cunniffe commented,
Thanks Ramin, My understanding though is this is only a client-side fix? If a user simply closes their browser and gets logged out of the host app (server-side) there would be no way for us to en...