Dylan Cunniffe

Total activity

70
Last activity

October 06, 2020 07:40
Member since

July 16, 2018 14:12
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Votes

17
Subscriptions

26

Activity overview

Latest activity by Dylan Cunniffe

Dylan Cunniffe commented, October 06, 2020 07:40
Hi Toby, This is a really helpful feature for us. However, I've found a bug: As a user I cannot create a macro to initiate a side conversation in a group I am not a member of. Manually creating t...
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- Dylan Cunniffe
- Created October 06, 2020 07:40
- 0 votes
Dylan Cunniffe created a post, August 18, 2020 09:08
Using Custom Date attributes to calculate age
1. Community
2. Explore Q&A
I've recently added a Custom date field to one of my forms and want to calculate the difference between the that date and today's date. I used the same formula as the Unsolved ticket age formula: D...
- Dylan Cunniffe
- Edited August 18, 2020 09:12
- 2 followers
- 1 comment
- 0 votes
Dylan Cunniffe commented, August 18, 2020 07:18
I was just coming here to post this. It would be immensely helpful.
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- Dylan Cunniffe
- Created August 18, 2020 07:18
- 0 votes
Dylan Cunniffe commented, May 13, 2020 07:51
Hi, What is the expected behaviour of reporting on calls received outside of business hours. On explore, we can still see inbound (and therefore abandonded) calls coming through outside of our bu...
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- Dylan Cunniffe
- Created May 13, 2020 07:51
- 0 votes
Dylan Cunniffe created a post, February 12, 2020 13:29
Can the web widget be used by agents?
1. Community
2. Guide Q&A
So, a bit of context: We use Guide extensively as an internal knowledge base (as well as an external one) and during the normal course of work our agents would be switching between Support, Guide a...
- Dylan Cunniffe
- Created February 12, 2020 13:29
- 3 followers
- 1 comment
- 0 votes
Dylan Cunniffe created a post, September 10, 2019 11:48
How do I replicate the rollup functionality of Insights in Explore?
1. Community
2. Explore Q&A
I'm busy trying to create a bunch of reports for my management team sliced by different attributes (in tables). However, there doesn't seem to be any functionality to replicate the roll-up function...
- Dylan Cunniffe
- Created September 10, 2019 11:48
- 3 followers
- 1 comment
- 1 vote
Dylan Cunniffe commented, September 04, 2019 12:08
Hi Team, I'm trying to understand the logic behind the way some of the metric formulas as they seem to limit what you can do with the metric. For instance, the default inbound call metric is calcul...
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- Dylan Cunniffe
- Created September 04, 2019 12:08
- 0 votes
Dylan Cunniffe commented, July 05, 2019 08:03
I'm not as organised as you guys, but I've stated to add some organisation to my triggers. I'm following some principles of software design where I think of triggers as functions. I make sure to ...
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- Dylan Cunniffe
- Created July 05, 2019 08:03
- 0 votes
Dylan Cunniffe commented, May 03, 2019 08:00
Hi Team, We also desperately need this functionality. Here is our use case: We are a financial services company with a collections and enforcement team who use Zendesk to communicate with delinquen...
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- Dylan Cunniffe
- Created May 03, 2019 08:00
- 2 votes
Dylan Cunniffe commented, March 01, 2019 08:57
Thanks again Ramin, One more question before I take this to my devs, could you just confirm what is meant by the below comment in the article?
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- Dylan Cunniffe
- Created March 01, 2019 08:57
- 0 votes