Dylan Cunniffe
-
Total activity78
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes17
-
Subscriptions28
Activity overview
Latest activity by Dylan Cunniffe-
Dylan Cunniffe commented,
Hi Toby, This is a really helpful feature for us. However, I've found a bug: As a user I cannot create a macro to initiate a side conversation in a group I am not a member of. Manually creating t...
-
Dylan Cunniffe created a post,
Using Custom Date attributes to calculate age
I've recently added a Custom date field to one of my forms and want to calculate the difference between the that date and today's date. I used the same formula as the Unsolved ticket age formula: D...
-
Dylan Cunniffe commented,
I was just coming here to post this. It would be immensely helpful.
-
Dylan Cunniffe created a post,
Some General Feedback (Macros, Viewing child ticket id, completing forms)
Hi Side Conversations Product Team, First off, I would just like to say the child ticket feature is going to be a major improvement to our workflows and I'm so glad you've taken this on. We are maj...
-
Dylan Cunniffe commented,
+1 To this, makes absolute sense
-
Dylan Cunniffe commented,
Hi, What is the expected behaviour of reporting on calls received outside of business hours. On explore, we can still see inbound (and therefore abandonded) calls coming through outside of our bu...
-
Dylan Cunniffe created a post,
Can the web widget be used by agents?
So, a bit of context: We use Guide extensively as an internal knowledge base (as well as an external one) and during the normal course of work our agents would be switching between Support, Guide a...
-
Dylan Cunniffe created a post,
How do I replicate the rollup functionality of Insights in Explore?
I'm busy trying to create a bunch of reports for my management team sliced by different attributes (in tables). However, there doesn't seem to be any functionality to replicate the roll-up function...
-
Dylan Cunniffe commented,
Hi Team, I'm trying to understand the logic behind the way some of the metric formulas as they seem to limit what you can do with the metric. For instance, the default inbound call metric is calcul...
-
Dylan Cunniffe commented,
I'm not as organised as you guys, but I've stated to add some organisation to my triggers. I'm following some principles of software design where I think of triggers as functions. I make sure to ...