Wesley Bowles
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Total activity28
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Last activity
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Activity overview
Latest activity by Wesley Bowles-
Wesley Bowles commented,
I have a quick question as our time tracking seems to be intermittent as of March 2020. We previously had all of the above metrics set up in both Insights and Explore, they were working flawlessly ...
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Wesley Bowles created a post,
Only Show HC Widget to signed in users
Hello, We have recently removed the sign in requirement from the help centre and have also managed to hide most instances of a non-signed in user to submit a new request. The only problem now is...
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Wesley Bowles commented,
Adding a +1 here as well. The current solutions laid out here aren't scalable and leave a lot of room for error. Within the "roles" functionality we should be able to identify which brands those ro...
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Wesley Bowles commented,
How would we go about doing this for a custom drop down field?For example we have a field called "Custom field" with Value1, Value 2, Value 3, Value 4Im trying to figure out the calculated metric f...
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Wesley Bowles commented,
Stassa Miller Miller In addition to the assignment emails, our team uses Slack as an internal chat tool. We have a dedicated Zendesk ticket notification channel which all CSRs are a member of. Any ...
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Wesley Bowles created a post,
Compare Agents to Averages
AnsweredHey Everyone, Im looking for some help setting up comparisons on a single dashboard.i'd like to gather team averages for the following metics from the previous week. I would then like to compare a...
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Wesley Bowles commented,
Kay Thank you, that worked like a charm with some slight modification.
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Wesley Bowles commented,
Can anyone help me with the JS i would need for the following? I've read through most of the previous comments and most of the modifications don't seem to quite match up with what i need. We only h...
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Wesley Bowles commented,
Fully agreed here, need the ability for a single dashboard to scale correctly across multiple screen sizes
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Wesley Bowles commented,
This is crucial in my opinion as more often than not, the people I need to share reports with are not direct Zendesk users and requiring a paid license just to view the reports isn't scalable.