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Theresa Ilijevich

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Latest activity by Theresa Ilijevich
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    Theresa Ilijevich commented,

    Hi Jessie - thanks so much for replying in.  We did take a look at Wes's solution but to be honest is a bit over our non-IT heads.  We are looking at just attaching the document rather than embeddi...

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    Theresa Ilijevich commented,

      Hi All - Im looking to upload a PDF as well in an article....specifically an owners manual for customer to access.  Any tips or further enhancement on this subject?

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    Theresa Ilijevich commented,

    +1 desktop notifications for agents when a new ticket is created.  Trigger email is flooding inbox and not necessary since the team is working directly in the Support dashboard.  Help!