Kevin Yu

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4. Time Tracking app: metrics you need to be measuring

Hi Chris, I believe this is user error. I did not install the time tracking app, I then installed it, and it took some time and then it works now. (I had tried the cursor thing earlier as well so t...

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• Kevin Yu
• Created December 09, 2020 23:18
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4. Time Tracking app: metrics you need to be measuring

Hello Chris, Yes, I can confirm I am using Support: Tickets (default) dataset.

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• Kevin Yu
• Created December 09, 2020 18:33
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4. Time Tracking app: metrics you need to be measuring

I am following the instructions, but I get this error. What am I doing wrong?

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• Kevin Yu
• Created December 09, 2020 17:15
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4. Insights recipe: Average resolution time without Pending or On-hold time

Hi, I'd like to do a MEDIAN version of this report, instead of AVERAGE.  I used the default metric, instead of creating an AVG version: Full Resolution Time (hrs) [Mdn] I then created the Pending M...

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• Kevin Yu
• Created May 10, 2018 00:29
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