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Cristobal Hernandez

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  • Total activity 6
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Activity overview

Latest activity by Cristobal Hernandez
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    Cristobal Hernandez commented,

    1. Community
    2. User Tips & Tricks
    3. Round robin ticket assignment

    Hi there, We would like to integrate this function to our ticketing system and after we tried Round Robin app for Zendesk, we thought that the best option for us is to create our own script instead...

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    • Cristobal Hernandez
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    Cristobal Hernandez commented,

    1. Community
    2. Support Q&A
    3. Hide Ticket Fields on Agent Side

    Thanks Vicent for the quick reply. We have the enterprise plan and we are using Conditions Fields app. We have 3 different forms and in each of them different fields. The forms work perfect and the...

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    • Cristobal Hernandez
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    Cristobal Hernandez commented,

    1. Community
    2. Support Q&A
    3. Hide Ticket Fields on Agent Side

    Hi Vincent,  Happy to see that we are not the only ones with the issue of "hiding ticket fields" in the agent perspective of the site. However, we were trying to find or code a script to hide only ...

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    • Cristobal Hernandez
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    • 0 votes