Cristobal Hernandez
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Total activity20
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Last activity
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Member since
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Following1 user
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Followed by0 users
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Votes2
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Subscriptions5
Activity overview
Latest activity by Cristobal Hernandez-
Cristobal Hernandez commented,
My idea obviously is to make it more user related, so each user can see their own list of articles in this section. If that is not possible, then maybe I have to change the perspective and do it mo...
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Cristobal Hernandez commented,
That's the key question, if users login to our Knowledge base, they can see their own history of tickets, so that can be the call.Another option, from Support perspective, if I search for a user, I...
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Cristobal Hernandez commented,
Hi Nicole, I am happy to run custom code as we have added quite a lot already. I just need to find out the call to use to request the info from Support API I guess?Thank you
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Cristobal Hernandez commented,
Hi guys,I was planning to add an extra section (similar to Related articles) that populates itself using the stats of the kind of tickets open by the current user logged in our KB.Example: if user ...
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Cristobal Hernandez commented,
Hi guys,I was planning to add an extra section (similar to Related articles) that populates itself using the stats of the kind of tickets open by the current user logged in our KB.Example: if user ...
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Cristobal Hernandez commented,
Hi guys,I was planning to add an extra section (similar to Related articles) that populates itself using the stats of the kind of tickets open by the current user logged in our KB.Example: if user ...
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Cristobal Hernandez commented,
Please, find a the screenshots of the process.as you can see, only allows me to select the category I want the section linked to, but not the sections.first I click on Add a section then, select Hi...
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Cristobal Hernandez commented,
As you can see, inside of our categories we have multiple sections (in this case for a specific category, we have 5 sections) and I can see how many articles and subsections we have in the section ...
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Cristobal Hernandez commented,
Thanks Ifra. I've checked with the company and we have only enterprise plan for Support.For Guide and Talk we are on Professional plan.Is there a work around to do this?I am in charge of a project ...
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Cristobal Hernandez commented,
Hi everyone,I've been trying to add subsections inn our theme for a few days now, with no luck.We are using a Copenhagen theme, obviously customised now after 1-2 years using it, and even Enabling ...