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Yu-Hsuan Chao

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Activity overview

Latest activity by Yu-Hsuan Chao
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    Yu-Hsuan Chao commented,

    Official comment

    Hi Udi, Thanks for the feedback! It's indeed a very highly-requested feature that we have on the roadmap. However, because of other priorities it won't be implemented in at least the next 6 months....

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    Yu-Hsuan Chao created an article,

    Enabling push notifications for the Chat SDK V2 for multiple mobile apps

    If you are offering Zendesk Chat through your own mobile app, you can enable push notifications to alert customers to responses and updates to their chats. For Zendesk Chat accounts on paying plan...

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    Yu-Hsuan Chao commented,

    Hi Mari,   Thanks for your feedback. However, we don't have any plans to extend the Conversations API to send/receive events from the Message product today. The Conversations API works for our Chat...

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    Yu-Hsuan Chao commented,

    Hi Alex, Your understanding of the current chat rating behaviour is correct. We don't have any plans to change the analytics for ratings calculation as of now.  However, you may still achieve the g...

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    Yu-Hsuan Chao commented,

    Hi Alberto,   The UIs for structured messages currently work in the widgets themselves, but not in the agent dashboard nor the transcript (chat history). You can, however, configure fallback messag...

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    Yu-Hsuan Chao created an article,

    High load-related announcement banners in the Chat dashboard

    If your Zendesk Chat account experiences high surges of traffic during the year (on Black Friday, for example), Zendesk may have to temporarily disable some of your product features to ensure serv...

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    Yu-Hsuan Chao commented,

    Hi Michael & Jackson:   Good news! The Conversations API for bot connection <> Zendesk Chat is now live! Check out our API Documentation on Help Center here: https://develop.zendesk.com/hc/en-us/ar...

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    Yu-Hsuan Chao commented,

    Hi Enrique,  Yes, the APIs will be free of charge for eligible customers in its initial stage :)   

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    Yu-Hsuan Chao commented,

    Hi Shawlouis3605, We are working on a set of S/R APIs to enable 3rd party apps to subscribe to / send out messages as an agent in an agent-end user conversation. API details and customer eligibilit...

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    Yu-Hsuan Chao commented,

    Hi there, Yes, a bot (with proper setting and training) can do all that. Btw, have you checked our AnswerBot out? It does exactly what you are asking :)