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Ryan Millar

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Latest activity by Ryan Millar
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    Ryan Millar commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Formatting text with Markdown

    Why is there no ability to change text colour or highlight? We need macros to highlight placeholder text for agents and also need to be able to highlight  text in replies to certain end users 

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    Ryan Millar commented,

    1. Community
    2. Support - Troubleshooting and Q&A
    3. Bulk obsfucation

    I'm going to do it by downloading the users xml and then changing email addresses and re-uploading via the bulk user import rather than via the api. Having some issues with phone numbers not being ...

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    Ryan Millar created a post,

    Bulk obsfucation

    1. Community
    2. Support - Troubleshooting and Q&A

    Hi, I am working on testing the implementation of Zendesk and as a part of this we are performing a data migration prior to sme/uat testing. Following this, rather than disabling triggers, automati...

    • Ryan Millar
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    • 2 comments
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