Evelia Casales

Total activity 14
Last activity September 18, 2019 20:50
Member since June 01, 2018 19:48

Following 0 users
Followed by 0 users
Votes 1
Subscriptions 7

Activity overview

Latest activity by Evelia Casales

Evelia Casales commented, July 04, 2019 17:51
Hi! Is there a way to sync some mandatory fields at the moment of "Merging" or intercept the "Merging" if the ticket is not completed with the mandatory fields?. We want to guarantee that the close...
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- Evelia Casales
- Created July 04, 2019 17:51
- 0 votes
Evelia Casales commented, September 07, 2018 20:49
Hi @Amy Dee, Is it possible to use the metadata provided for Zendesk into the Tickets, I mean the information is below the ticket: Is it possible?
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- Evelia Casales
- Created September 07, 2018 20:49
- 0 votes
Evelia Casales commented, August 16, 2018 14:38
Hi! We have had cases with more than 30 minutes and the agent is "blocked". We need to send a notification that the chat will be closed and after an additional minute close the chat. @Shashank is ...
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- Evelia Casales
- Created August 16, 2018 14:38
- 0 votes
Evelia Casales commented, August 15, 2018 15:54
We are having the same problem and it is affecting our chat SLAs. +1 Hope you can consider it soon!
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- Evelia Casales
- Created August 15, 2018 15:54
- 0 votes
Evelia Casales commented, July 06, 2018 21:34
We need this asap! We have 2 different operations (USA and Brazil). There are to many people to create 3 triggers by agent. Please, consider this feature at the very soon future.
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- Evelia Casales
- Created July 06, 2018 21:34
- 1 vote
Evelia Casales commented, June 01, 2018 19:48
Hi! Does anybody knows how long does the process could take?
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- Evelia Casales
- Created June 01, 2018 19:48
- 0 votes