Evelia Casales

1. Community
2. Feedback on Support
3. Feature Request: Adding a name field to your Help Center ticket form

Hi! It would be great to have it without any workaround since this is a field available now on widget that must be extended on web from.

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• Evelia Casales
• Created August 24, 2020 17:00
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Merging tickets

Hi! Is there a way to sync some mandatory fields at the moment of "Merging" or intercept the "Merging" if the ticket is not completed with the mandatory fields?. We want to guarantee that the close...

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• Evelia Casales
• Created July 04, 2019 17:51
• 0 votes

1. Community
2. Insights Q&A
3. Filtering tags by geolocation in insights

Hi @Amy Dee, Is it possible to use the metadata provided for Zendesk into the Tickets, I mean the information is below the ticket: Is it possible?

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• Evelia Casales
• Created September 07, 2018 20:49
• 0 votes

1. Community
2. Feedback on Support
3. Preserve Group and Assignee for user-generated follow-up tickets

We need this asap! We have 2 different operations (USA and Brazil). There are to many people to create 3 triggers by agent. Please, consider this feature at the very soon future.

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• Evelia Casales
• Created July 06, 2018 21:34
• 1 vote

1. Support
2. ...
3. Multiple language support
4. Exporting and importing dynamic content (Professional and Enterprise)

Hi! Does anybody knows how long does the process could take?

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• Evelia Casales
• Created June 01, 2018 19:48
• 0 votes