Martin
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Total activity93
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes48
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Subscriptions27
Activity overview
Latest activity by Martin-
Martin commented,
We would like this kind of ability, to action on a ticket which has had no assignment after 15mins of creation. For the cost of Zendesk, you'd think this was already available but since it is not, ...
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Martin commented,
We'd love this feature. We are just about to enter the realm of using multi-orgs and our setup will mean that the linked orgs will not have domain set up (as the same domain could be for one or mor...
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Martin commented,
+1 We need this to protect critical data evaluated via triggers based on other input fields. Allowing these 'protected' fields to be edited breaks the integrity of the ticket data.
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Martin commented,
+1 The workaround for agents to reply to the Zendesk update using email (since even the most basic email editor allows coloured text) should not be necessary.
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Martin commented,
Hi there, Can you please clarify on CC's and Followers? The above suggests that you need this add-on to enjoy that feature, but https://support.zendesk.com/hc/en-us/articles/360020925854-What-does...
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Martin commented,
We often put a ticket on-hold when it has been agreed between the customer and ourselves (usually at their request) that there will be a period of no focus on the support request until an agreed, f...
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Martin commented,
I agree with the above comments and would be interested to know how others work around this 'feature'.
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Martin commented,
I would like to see this too - so +1 from me.
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Martin created a post,
Agent Performance reports in Explore - what KPIs are people measuring in Zendesk?
While trying to create a couple of business-defined performance measurement reports using Explore, I found it frustrating that out of the box, there appears to be no reports to measure a team of ag...
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Martin commented,
Thanks for your response, Kay. I am not sure why the values do not match up but yes, some includes tickets also had CSAT so that is rules out. I did some troubleshooting and removing the line AND [...