Martin
-
Total activity127
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes71
-
Subscriptions33
Activity overview
Latest activity by Martin-
Martin commented,
Use Excel!
-
Martin commented,
As soon as you think you have a workaround for one Explore limitation, you find another.
-
Martin created a post,
Explore Query: It would be nice to combine Advanced Date Range selection with the option to check for NULL
I want to report on tickets which were open at the end of the previous month. Using the backlog dataset is not possible because I require ticket attributes not available in the backlog dataset. So ...
-
Martin commented,
I would like a way to stop end users being created when people not already in Zendesk are CCed. Often customers get the email wrong or add a huge number of people or teams and we end up with a huge...
-
Martin commented,
+1
-
Martin commented,
Two years and no progress. Very disappointing...
-
Martin commented,
We would like this kind of ability, to action on a ticket which has had no assignment after 15mins of creation. For the cost of Zendesk, you'd think this was already available but since it is not, ...
-
Martin commented,
We'd love this feature. We are just about to enter the realm of using multi-orgs and our setup will mean that the linked orgs will not have domain set up (as the same domain could be for one or mor...
-
Martin commented,
+1 We need this to protect critical data evaluated via triggers based on other input fields. Allowing these 'protected' fields to be edited breaks the integrity of the ticket data.
-
Martin commented,
+1 The workaround for agents to reply to the Zendesk update using email (since even the most basic email editor allows coloured text) should not be necessary.