Martin
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Activity overview
Latest activity by Martin-
Martin commented,
I agree with the above comments and would be interested to know how others work around this 'feature'.
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Martin commented,
I would like to see this too - so +1 from me.
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Martin created a post,
Agent Performance reports in Explore - what KPIs are people measuring in Zendesk?
While trying to create a couple of business-defined performance measurement reports using Explore, I found it frustrating that out of the box, there appears to be no reports to measure a team of ag...
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Martin commented,
Thanks for your response, Kay. I am not sure why the values do not match up but yes, some includes tickets also had CSAT so that is rules out. I did some troubleshooting and removing the line AND [...
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Martin commented,
I would also like to add that this will exclude tickets updated with a CSAT after bring solved, since the last update time will <> solved time, breaching the condition: AND [Update - Timestamp]=[Ti...
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Martin commented,
Thanks Kay, that was awesome - really I wish this kind of info was documented (or if it is, it was more available). The query worked but there was an additional twist. The time taken to resolve the...
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Martin created a post,
Writing a query in Explore which filters by year and reports by month on multiple fields.
I have been trying to write a query which will allow me to filter on tickets which were created OR solved in the year. The key here is that I want to includes tickets that were created OR solved in...
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Martin created a post,
Option to send messages/announcements to agents (by groups or individually)
As an admin, I'd love to be able to send group messages to agents with news on updates and changes, etc. within Zendesk. Is this an option we can have please?
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Martin commented,
This would hugely improve the value of the dataset.
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Martin created a post,
Provide Explore dashboards to end users through the Self Service Portal
Explore allows a quick, slick view on Zendesk information which would be really nice for customers (end users) to see in real-time. Is it possible to be able to create a single (rather than creati...