Brandon Tidd
Certified Zendesk Administrator and Solutions Architect for 729 Solutions. Born and raised in Cleveland, Ohio. Lover of life, and cats.
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Total activity419
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Last activity
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Member since
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Following3 users
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Followed by2 users
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Votes18
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Activity overview
Latest activity by Brandon Tidd-
Brandon Tidd commented,
Hi Lucas Martins Lousada - I can get you part of the way there using the Ticket Updates Dataset. In this case, we're looking for tickets that match the filter criteria of being updated during a spe...
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Brandon Tidd commented,
Hey Andrew Paterson - Since external targets are run off of Triggers, which are executed on Ticket submission, I'm not sure that it's possible to have this update in the system UI. That said, if y...
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Brandon Tidd commented,
Hi Yin, Yue, One solution might be to do quarterly data exported to Excel, and then combine the datasets. Hope this helps! Brandon Tidd
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Brandon Tidd commented,
Hey Andrew Paterson What you could do is setup a trigger that looks for a specific tag, for example "email_a"Then, by way of a custom field, you could add that tag to a ticket, such as a checkbox. ...
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Brandon Tidd commented,
Hi Jonathan Cavey - Try This $(".request_subject").append('<p id="request_description_hint">This is the custom hint for the subject.</p>');
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Brandon Tidd commented,
Hey Michael Rieder - good tip!
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Brandon Tidd commented,
Hey Ivan Morales - Unfortunately, I am not aware of extending the callback request time beyond 60 minutes defined by Zendesk at this time. That said, expired callback requests do create tickets th...
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Brandon Tidd commented,
Thanks for this Michael Rieder. The call center actually takes calls from mostly landlines, eliminating the text back opportunity. While we were able to tie this back into c-sat using the user's ...
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Brandon Tidd commented,
Hi GLEN SCHNEIDER - Sorry you're having difficulty. The noreply shouldn't be an issue as long as it's not bulk updating. Generally speaking, Zendesk will forward everything you send with a couple...
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Brandon Tidd commented,
Hi benjamin - Oh dear that doesn't sound right at all. You can always email support@zendesk.com (make sure to include your subdomain). You can also access support from within your instance by cl...