Brandon Tidd
Self-Appointed Zendesk Admin and Customer Champion. Born and raised in Cleveland, Ohio. Lover of life, and cats.
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Activity overview
Latest activity by Brandon Tidd-
Brandon Tidd commented,
I'll give you a free pass for not knowing the nuances of the system by the end of day one... :-) Glad it worked for you!
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Brandon Tidd commented,
You should be able to change the chart type to line and produce something similar: Regarding the volume %, this article has more information on comparison metrics.
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Brandon Tidd commented,
Hi Jay McCormack - Welcome to Zendesk, and kudos to you for diving in head first! You're actually very close. Since we're nesting conditions within your IF THEN statement, you'll need an extra s...
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Brandon Tidd commented,
Hi Aditya If you update a group name, the triggers and automations associated with that group will update automatically. As far as reporting goes, the change won't impact open tickets, but if you h...
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Brandon Tidd commented,
Hi Kristal Offutt - Let's see if we can get you unstuck! I believe what you'll want to do create a query from the support data set, wherein your metric will be Count(Tickets), your columns will b...
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Brandon Tidd commented,
Hi Jayden, You should be able to update your filters to include multiple statuses (New & Open, Solved & Closed, Etc)More information is available on this page. Brandon
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Brandon Tidd commented,
Hi Barbara Vandendriessche - How do your customers usually contact you? If it's by channels other than web forms, you may very well be able to use this set of conditions in your trigger: Hope...
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Brandon Tidd commented,
Hi Jayden Woolley - Sorry to hear you're having trouble. You might be able to leverage the attribute "Update Ticket Status," but before you do that I'm curious what part of your data is breaking, ...
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Brandon Tidd commented,
Hi Larry Click While you could create a trigger that applies a tag when a side convo is created, and then run an automation after 24 hours to alert a support agent that the side convo has been upda...
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Brandon Tidd commented,
Hi Miles Dunn - This shouldn't be the case. Can you confirm whether you have a schedule setup with your business hours and that you've applied that schedule to your talk number? By default, callb...