Brandon Tidd

Self-Appointed Zendesk Admin and Customer Champion. Born and raised in Cleveland, Ohio. Lover of life, and cats.

Total activity 93
Last activity January 16, 2020 14:54
Member since July 24, 2018 04:11

Following 3 users
Followed by 1 user
Votes 8
Subscriptions 36

Activity overview

Latest activity by Brandon Tidd

Brandon Tidd commented, January 16, 2020 14:54
I've tested jpg, png and gif - though some email clients may have trouble with animated gifts. As a general rule I would stick to smaller file sizes. Other than that I'm not aware of any specific...
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- Brandon Tidd
- Created January 16, 2020 14:54
- 0 votes
Brandon Tidd commented, January 16, 2020 14:50
Saxon Clay I may be oversimplifying this, but what if you just looked at the metric AVG(Agent Replies) with the attribute Ticket Created - Date. You can then add filters for Ticket Created - Date ...
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- Brandon Tidd
- Created January 16, 2020 14:50
- 0 votes
Brandon Tidd commented, January 15, 2020 22:24
I love using exclusionary tags for a workflow like this! Step 1: Add a tag to the user profile(s) that you want to suppress notifications for (ie "DoNotNotify") Step 2: Add an ALL condition to th...
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- Brandon Tidd
- Edited January 15, 2020 22:25
- 1 vote
Brandon Tidd commented, January 15, 2020 22:19
You'll want to also account for things like Call Wait Time. This article has more information on definitions. https://support.zendesk.com/hc/en-us/articles/115000716748-Reporting-on-calls-with-Exp...
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- Brandon Tidd
- Created January 15, 2020 22:19
- 0 votes
Brandon Tidd commented, January 13, 2020 19:15
While I prefer the alias "Captain Zendesk," my cards say Manager, Local Marketing Support.That said, I am a big fan of those that leverage the "Customer Experience" language somehow.
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- Brandon Tidd
- Created January 13, 2020 19:15
- 0 votes
Brandon Tidd commented, January 13, 2020 15:47
Hey Jasper, In that case I would recommend using the option to notify external targets. https://support.zendesk.com/hc/en-us/articles/203662136-Notifying-external-targets In this case the external ...
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- Brandon Tidd
- Created January 13, 2020 15:47
- 0 votes
Brandon Tidd commented, January 08, 2020 18:57
Yes that would be a limitation! I would suggest posting your suggestion on the support product feedback page: https://support.zendesk.com/hc/en-us/community/topics/360000029867-Product-Feedback-Su...
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- Brandon Tidd
- Created January 08, 2020 18:57
- 0 votes
Brandon Tidd commented, January 08, 2020 18:26
Hi Kyle, You should be able to accomplish this by making your entire signature block an image and then using markdown with your signature itself - something like this ![Kyle's Signature](www.atg.co...
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- Brandon Tidd
- Created January 08, 2020 18:26
- 0 votes
Brandon Tidd commented, January 07, 2020 18:46
Hi Saxon Clay Have a quick look at this Explore Recipe - I think it might get you pretty close to the numbers you're after: https://support.zendesk.com/hc/en-us/articles/360035018553-Explore-Recipe...
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- Brandon Tidd
- Created January 07, 2020 18:46
- 0 votes
Brandon Tidd commented, December 31, 2019 05:48
Hey Jon Coon, Happy to help here. WHAT: # Replies HOW: Ticket ID Export the data to a CSV and then run a pivot table to get the data you're looking for. For the Pivot Table: # Of Replies (Rows). ...
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- Brandon Tidd
- Created December 31, 2019 05:48
- 0 votes