Shawn Oudavanh
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Activity overview
Latest activity by Shawn Oudavanh-
Shawn Oudavanh commented,
It would look like this in the lower right of the screenshot
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Shawn Oudavanh commented,
Hey Alex you're close! CSS runs before your javascript, so it won't pick it up. However you can add css from your javascript. This should do it: $(document).ready(function() { // rearrange form f...
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Shawn Oudavanh commented,
That's version 1.0 of the app. It's on V2 framework
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Shawn Oudavanh commented,
I'm hoping this Random Tagging App will help some of you out there https://www.zendesk.com/apps/directory/?q=randomize%20surveys&idx=appsIndex&p=0
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Shawn Oudavanh commented,
As I am happy to oblige, can you help point to me where this article is in the MSA? It's quite the read.
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Shawn Oudavanh commented,
Conza, here is my setup. This is if you want any private note that is added that is not from the Assigned Agent.
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Shawn Oudavanh commented,
If you don't want to reassign the solved ones you would have to wait for them to close or force them to close with an automation.
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Shawn Oudavanh commented,
I'm thinking there might be a couple ways to approach this. You can either use the hours since last SLA breach (which you would need to have SLAs setup for Pausable Update) or if you have a generic...
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Shawn Oudavanh commented,
You can set specific users to see their org's tickets which can be updated on the End-user column or profile.
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Shawn Oudavanh commented,
Ah I see. Sorry for some reason I was thinking you were talking about the Help Center. Wouldn't you just only assign the agents to the particular groups? Then depending on their role it would look ...