Joe Sibley
- Total activity 35
- Last activity
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Activity overview
Latest activity by Joe Sibley-
Joe Sibley commented,
Thanks Brett for responding so quickly. I've opened my Ticket Events and see no trigger removing a child_ticket tag. I only see it add the normal tag for the ticket category I created.
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Joe Sibley commented,
For some reason when I create a new child ticket, it doesn't automatically add the tag, "child_ticket". I've set it up in the App Configuration. I made sure the tickets were fully creat...
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Joe Sibley commented,
Is there an easy way to clone a dashboard, edit it to show only one person's stats, then share it with them, and that's the only data they can see? While I see lots of filtering capabilities, I'm ...
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Joe Sibley commented,
Thanks Gail Leinweber! I'll look into that.
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Joe Sibley commented,
Thanks Chris, I kept trying and after several attempts it finally went through.
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Joe Sibley commented,
I have the ability to delete tickets, but for some reason I'm still getting the error I don't have permissions.
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Joe Sibley commented,
By default, Explore comes with a Support Dashboard. All agents data is contained therein. I do like having that as an admin, but I don't want everyone knowing how everyone is doing or not doing. ...
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Joe Sibley created a post,
Agent Access to Explore
I'm new to Explore and today I notice that any agent can pull up the dashboards and see how everyone on the team is performing. I can see this being a bit of contention if everyone was aware of th...
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Joe Sibley commented,
We just implemented Zendesk. Do I need to verify a group email address? If I've never used a specific group email address and I want to CC them on a ticket, will it go through or will it be stuck...
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Joe Sibley commented,
Is there a best practices for setting up tags? We are about to go live and wondering the best way to report questions that come in. From a reporting perspective, I'm not excited that agents can c...