Joe Sibley
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Total activity45
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes10
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Subscriptions14
Activity overview
Latest activity by Joe Sibley-
Joe Sibley commented,
It would be really nice if our agents could redact items from tickets. I was told the only way they could do that is for them to have access to delete tickets. We don't want to give them that kin...
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Joe Sibley commented,
I would like to see this too.
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Joe Sibley commented,
I was told by an agent that I can use SurveyMonkey to limit the number of surveys that are sent out to our end-users. He gave me this link, but I'm not seeing it. We use this for HR and our emplo...
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Joe Sibley commented,
Our use case is HR. The idea of having all of HR have one big archive is a bad idea. We don't want one group know what other groups are involved in, especially when we have payroll and accommodat...
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Joe Sibley commented,
Can more than one be set up?
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Joe Sibley commented,
Thanks Brett for responding so quickly. I've opened my Ticket Events and see no trigger removing a child_ticket tag. I only see it add the normal tag for the ticket category I created.
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Joe Sibley commented,
For some reason when I create a new child ticket, it doesn't automatically add the tag, "child_ticket". I've set it up in the App Configuration. I made sure the tickets were fully created and had...
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Joe Sibley commented,
Is there an easy way to clone a dashboard, edit it to show only one person's stats, then share it with them, and that's the only data they can see? While I see lots of filtering capabilities, I'm ...
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Joe Sibley commented,
Thanks Gail Leinweber! I'll look into that.
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Joe Sibley commented,
By default, Explore comes with a Support Dashboard. All agents data is contained therein. I do like having that as an admin, but I don't want everyone knowing how everyone is doing or not doing. ...