Joe Sibley
- Total activity 24
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 8
- Subscriptions 6
Activity overview
Latest activity by Joe Sibley-
Joe Sibley commented,
Thanks Chris, I kept trying and after several attempts it finally went through.
-
Joe Sibley commented,
I have the ability to delete tickets, but for some reason I'm still getting the error I don't have permissions.
-
Joe Sibley commented,
We just implemented Zendesk. Do I need to verify a group email address? If I've never used a specific group email address and I want to CC them on a ticket, will it go through or will it be stuck...
-
Joe Sibley commented,
Is there a best practices for setting up tags? We are about to go live and wondering the best way to report questions that come in. From a reporting perspective, I'm not excited that agents can c...
-
Joe Sibley commented,
Thanks, that's kind of what I figured you'd say.
-
Joe Sibley created a post,
Sending SSNs
AnsweredWe're new to Zendesk and are using it for HR and Payroll. I just want to double check, we should instruct everyone to avoid sending social security numbers and other PII, right?
-
Joe Sibley commented,
Thanks for your help Brett. That helps put my mind at ease.
-
Joe Sibley commented,
So there is no storing our data with another company?
-
Joe Sibley commented,
We have Enterprise, so we should be good. Our use case is for HR, do you know what security risks using Conditional Fields poses?
-
Joe Sibley commented,
Can fields be dynamic or have logic? For example, if I have a drop down of options to choose from and can each option create new and different fields to choose from?