Joe Sibley

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Recent activity by Joe Sibley Sort by recent activity Recent activity Votes
  • Agent Access to Explore

    I'm new to Explore and today I notice that any agent can pull up the dashboards and see how everyone on the team is performing.  I can see this being a bit of contention if everyone was aware of th...

  • Sending SSNs


    We're new to Zendesk and are using it for HR and Payroll.  I just want to double check, we should instruct everyone to avoid sending social security numbers and other PII, right?