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Darren Taylor

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Latest activity by Darren Taylor
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    Darren Taylor created a post,

    Satisfaction Survey Sending 2 Resolved Emails

    Answered

    I've added an automation to send the satisfaction survey after we mark a ticket as solved along with a notification email that the ticket has been closed. This all works fine. However once the user...

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    Darren Taylor commented,

    Might sound silly, but once the ticket comes into Zendesk its "unassigned" what action do I use to forward the ticket onto the external email (email target)? How do you assign it to the email targe...

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    Darren Taylor commented,

    I too would like to see this added. As a work around I found this solution. Takes a little while to setup but seems to work. https://support.zendesk.com/hc/en-us/community/posts/210554367/comments/...

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    Darren Taylor commented,

    Hi Anil Thank you for your response. I have added the code but this seems to break the following pages "Submit a request" and "My Requests". I guess this is because it changes the URL from /hc/en-u...

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    Darren Taylor created a post,

    Edit "Requests" text to "Tickets"

    Answered

    Hi there I wish to change all the text which display "requests" to "tickets" I've searched through the code but I'm unsure where I would do this. Any help would be appreciated.