Kristel Kos
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Total activity19
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Last activity
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Activity overview
Latest activity by Kristel Kos-
Kristel Kos commented,
Hi Susan, thank you for taking the time to clarify! This is very usefull and can actually work very well for our team. We will try this out and if i have more questions i will kindly take on your o...
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Kristel Kos commented,
Thanks Susan, that clears things up! What kind of trigger do you mean, can you tell me more about this?
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Kristel Kos commented,
Hi, I have a question about Agent Work time and using this in a SLA policy.Our basic SLA policy is First Reply Time and Next Reply Time --> 24 calendar hours (7 days a week)Besides that, we use sta...
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Kristel Kos commented,
Hi, in Insights it is possible to report on Event (e.g. Date (Event)). Where can i find this in Explore? Or do i need to use a different attribute for this? Thanks
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Kristel Kos commented,
+1, looking for this too
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Kristel Kos commented,
+1, we also need this, Is there some news already?
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Kristel Kos commented,
Hi, We want to create a schedule where we can sent the report on monday- friday. It this possibe? We can only select Daily: then it's also sent on saturday/sunday. Or do we need to create a new sch...
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Kristel Kos commented,
Hi, i'm using the metrics for Call duration (min) and Call talk time (min) The format is eg. 7 min. How can i change this to 7,5 min?
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Kristel Kos commented,
How can i adjust the font size of the titles?
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Kristel Kos commented,
Is there any way to create a report like this with the % One touch tickets instead of #One Touch tickets?