Amanda Morphew-Ulm

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Latest activity by Amanda Morphew-Ulm
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    Amanda Morphew-Ulm commented,

    This has come up as a need for our company, as we roll out Zendesk to more internal departments. Just the ability to change the wording of existing statuses - "Pending" to "Pending User Response", ...

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    Amanda Morphew-Ulm commented,

    We have a rapidly-growing need for Agents to be able to see a View with tickets they are CCed/@ed on. I have read several archived threads explaining available options for this (example, search "cc...