Amanda Morphew-Ulm

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Latest activity by Amanda Morphew-Ulm
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    Amanda Morphew-Ulm commented,

    Traian Vila We use the On-Hold status for that type of use case; here is how to enable it, if that would work for you.

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    Amanda Morphew-Ulm created a post,

    User name and email in URL parameters


    I want to put something like this into my new_request_page.hbs template: <a href="https://google.com?name={{user_name}}&email={{user.id}}">Visit Google</a> The user_name helper automatically puts ...

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    Amanda Morphew-Ulm commented,

    This has come up as a need for our company, as we roll out Zendesk to more internal departments. Just the ability to change the wording of existing statuses - "Pending" to "Pending User Response", ...