Maria Karenda
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Recent activity by Maria Karenda Sort by recent activity-
We need a week starting on Wednesday since our reporting is following a fiscal calendar. It would be great if someone from the Product team could give an answer if this added yet to the roadmap. ...
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Same here! Really need the functionality of sharing with people without a Support seat.
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We would love an option to select a default email address per group instead of the brand. We have the app and triggers in place but our agents would prefer the sender email being correct without ma...
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There is a metric called Achieved SLA Tickets in the Ticket SLAs Dataset. My concern is that I can't find a way to measure it per Requester Locale. Could this filter be added for the SLA queries?
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Hey! We find that the warning icon is way too small and unnoticeable. In our case we need to take the customer through security when they contact us while not logged in. It's too easy for agents to...
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Hi Shashank, That is useful for sure, however, currently we can't measure triggered chats with no reply from the customer.
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+1
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Hi! We need this functionality to work as well for our email templates. Is there any update?
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Hey! I was about to write exactly the same post myself. Our account managers have their phone calls routed to their mobile phones and instead of knowing who is calling they must ask who it is ...