Maria Karenda

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Recent activity by Maria Karenda Recent activity Votes
  • Measuring SLA by User Locale

    Currently there is no option to measure SLA metrics by end-user locale - this is an important functionality we use in Insights to report on SLA Achieved % by market. Would be great if this can be l...

  • Recipe for Ticket Changes required

    I am looking for help with creating queries as we could do in insights using [Text Field] Previous Value and [Text Field] New Value. They used to be very handy measuring ticket escalations between ...