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Eddy Schuurman

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Latest activity by Eddy Schuurman
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    Eddy Schuurman created a post,

    Customer Effort Score in Zendesk

    I would like the Customer Effort Score survey in Zendesk,  currently you need to install a paying app for this. But this metric is becoming increasingly important and gives more insights about your...

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    Eddy Schuurman commented,

    This is very confusing for new agents, we advise them not to look at it. But of course that cannot be the goal of this feature. It would be very useful for our agents to have a quick view on what t...