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Celia Cottle

  • Total activity 77
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Activity overview

Latest activity by Celia Cottle
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    Celia Cottle created a post,

    Add Ability to Globally Turn Off Article Comments

    Completed

    The fact that you have to manually check a box on each and every article you create to prevent comments from being enabled is tedious and unintuitive. There should really be a global option to disa...

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    Celia Cottle commented,

    While I appreciate that the community has found a workaround, I'm flabbergasted that a convoluted set up involving google docs is the only way to achieve a functionality that is so very basic for a...

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    Celia Cottle commented,

    Hi Jessie,  No, as that does not assign a ticket to an agent. That still is a manual assignation. What I'm looking to do, is if a new ticket comes in to a specific group, randomly assign that ticke...

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    Celia Cottle commented,

    Hi,  I have the same question. We have have hundreds and hundreds of organizations, and way too many agents for option 2, either.  Is there any option that can be done based on an assignee's group? 

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    Celia Cottle created a post,

    SLA Next Breach needs Minutes

    Currently, the smallest breach you can set up to be alerted is coming up, is an hour. Everyone I've talked to who uses Zendesk deeply and desperately needs this to be a much much more granular time...

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    Celia Cottle commented,

    Hi Sam Boonen,  Any update on the time frame? It's been nearly a year since your comment indicating this would be a feature soon.