Yael

1. Support
2. ...
3. Channels
4. Setting up your Facebook channel

Hi Jessie,  Thank you for your follow up -  I have setup the facebook channel. I've added now also the hidden posts, but the posts I didn't get as tickets were posts to adds that we targeted only s...

• View comment
• Yael
• Created June 17, 2018 07:30
• 1 vote

1. Support
2. ...
3. Salesforce integration
4. Legacy Salesforce: Setting up sending Zendesk tickets into Salesforce

Hi Dwight, Thank you for your quick respond!  Just wanted to make sure if it will update the same record in Salesforce and will not make duplication of the same case following any update on the Zen...

• View comment
• Yael
• Created June 13, 2018 19:54
• 0 votes

1. Support
2. ...
3. Channels
4. Setting up your Facebook channel

Hi We notice that posts to facebooks add are not submitted as tickets? How can we change that so we will have all posts on Zendesk?  Thanks Yael 

• View comment
• Yael
• Created June 13, 2018 19:36
• 1 vote

1. Support
2. ...
3. Salesforce integration
4. Legacy Salesforce: Setting up sending Zendesk tickets into Salesforce

Hi  I wanted to know if this is possible to send not only solved tickets, but as they open tickets and keep them updated till they are closed? Thanks Yael

• View comment
• Yael
• Created June 13, 2018 19:32
• 0 votes