Ethan
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Total activity42
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Last activity
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Member since
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Following0 users
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Votes17
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Activity overview
Latest activity by Ethan-
Ethan commented,
Hi, Is that possible to create email-based side conversations and add agents + end user as recipients? Or there's a clear border like: - email side conversation: ONLY end user - ticket side conver...
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Ethan commented,
Hi Nicole Saunders Thanks for your reply. I'm trying to connect a test account. so no AESKey but others are all correct (no white space / no capitalization error) In my first attempt my browser aut...
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Ethan commented,
Hi Guys I'm also getting the error "Could not add account. Check the values and try again." when trying to add wechat account. Not sure if this matters because I saw that in sunshine conversation i...
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Ethan commented,
Hi Devan Sure, but I have never done it and will need some guidance.
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Ethan commented,
Hi Guys Just an idea as a work around. Because there's no feature to add a phone number under org profile, the other solution can be creating a user under the org such as, "Org aaa office number" o...
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Ethan commented,
Hi Guys Any idea what can cause this issue!? Hovering over the chart will show the below items (Unsolved tickets:1 , ...) but clicking on the bars which normally will open the interaction drop-down...
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Ethan commented,
Hi Guys I'm wondering is there any way that for the custom field, all the conditions available for default fields in trigger to be added somehow!? To be specific, for example if you want to use "St...
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Ethan commented,
Hi Brett Thanks for recommendation. I have created a feedback post already. Below is the link: https://support.zendesk.com/hc/en-us/community/posts/360039444354-One-time-or-temporary-access-link-to...
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Ethan created a post,
One-time (or temporary) access link to guide articles - no login required if use the link
Hi Zendesk It will be great to generate a one-time access link to an article that normally requires signing in to view, which can allow the receiver of the link to open the article and view that us...
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Ethan commented,
Hi Guys Is there any way to generate a one-time access link to an article that normally requires signing in to view, which can allow the receiver of the link to open the article and view that using...