Mark O'Brien

1. Support
2. ...
3. Salesforce integration
4. Using Ticket View in Salesforce

Is it possible to customize which fields appear in ticket view? I'm interested in seeing the Requester as a column in ticket view on the accounts page.

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• Mark O'Brien
• Created January 07, 2020 19:45
• 1 vote

1. Support
2. ...
3. Salesforce integration
4. Setting up Ticket View in Salesforce

One thing that wasn't totally clear about this guide was that after Ticket View was set up, there are more steps required in order to get the new Zendesk Tickets pane to show up on the Accounts pag...

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• Mark O'Brien
• Created January 02, 2020 22:09
• 0 votes

1. Support
2. ...
3. Salesforce integration
4. Legacy Salesforce: Setting up sending Zendesk tickets into Salesforce

Is there anywhere that these values are clearly defined? Resolution time (calendar & business) Requester wait time (calendar & business) Agent wait time (calendar & business) Hold time (calendar &...

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• Mark O'Brien
• Edited October 09, 2018 08:10
• 0 votes