Mark O'Brien
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Activity overview
Latest activity by Mark O'Brien-
Mark O'Brien commented,
Is it possible to customize which fields appear in ticket view? I'm interested in seeing the Requester as a column in ticket view on the accounts page.
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Mark O'Brien commented,
One thing that wasn't totally clear about this guide was that after Ticket View was set up, there are more steps required in order to get the new Zendesk Tickets pane to show up on the Accounts pag...
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Mark O'Brien commented,
Is there anywhere that these values are clearly defined? Resolution time (calendar & business) Requester wait time (calendar & business) Agent wait time (calendar & business) Hold time (calendar &...