Sergei
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Total activity65
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Last activity
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Activity overview
Latest activity by Sergei-
Sergei commented,
Hi Azhar, You can update ticket fields using the following syntax (https://developer.zendesk.com/rest_api/docs/support/tickets#setting-custom-field-values) - {"ticket": {"custom_fields": [{ "id": ...
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Sergei commented,
Hi Bryan! Thanks for letting us know about this. It seems that one of the agents is dealing with your query already and issue relates to Salesforce subscription plan and its permissions. Let us kn...
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Sergei commented,
Hi Dru! Thank you for your enquiry. Yes, definitely, having this field using number type attribute would save a few clicks. I will talk to one of the product managers whether this is intentional (...
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Sergei commented,
Hi there, Interesting question. Your desired scenario is not possible, unfortunately, as per - https://developer.zendesk.com/rest_api/docs/core/attachments#upload-files - this endpoint is available...
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Sergei commented,
Hi Steve, From your question it seems like "Step:1 Creating custom metrics" from the above article is the answer. Worth mentioning, that calculations are done in minutes, so for your specific nee...
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Sergei commented,
Hi Marci, The page you've viewed is as much, as available to public. In short: What are the odds, really, that TLS is being used at some percentage of those possible exchanges? all out communica...
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Sergei commented,
Hey Joshy, If an agent replied to a customer email and did not click "take it" on the assignee field solved it, is there a way to check that on events? yes, events will display an agent that solve...
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Sergei commented,
Hi Marci, Whitelisting should help in this specific case. The whitelist specifies who is exempt from the blacklist rules, as well as bypassing some standard causes for email suspension. Messages...
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Sergei commented,
Hi Clay, Good question. I would suggest to check any other authorisation methods that could be present on your Exchange server. Error message hints at it. An example would be this option 'Receive...
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Sergei commented,
Hi John, For Zendesk in general? There are no hardware requirements or recomendations, except for Insights. As a rule - if your hardware can handle Chrome, Firefox or AD - it will handle Zendesk....