Sergei
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Last activity
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Activity overview
Latest activity by Sergei-
Sergei commented,
Hu Bruno, Wanted to share this handy article, that will demonstrate what you are after: https://develop.zendesk.com/hc/en-us/articles/360059146153#setting-custom-field-values You can use this synt...
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Sergei commented,
There is nothing like it in Explore, I am sorry to say. Explore returns data based on datasets and those datasets are connected to objects/events, so unless object exists or an event has occurred ...
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Sergei commented,
Hi Derek, It will mostly depend on SSO settings on IdP's side (is provisioning enabled or not, and if enabled - which values are pushed to Zendesk upon log on etc), but in general - no user can be ...
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Sergei commented,
Richard, That is correct. You cannot add agent's email address as your support address and vice versa. After you will add required address in Email menu, you will see options to confirm forwardin...
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Sergei commented,
Hi Richard,"See details" button can be seen on a screenshot for step #3. It is located in Email menu, for each private support email address added. I will duplicate it here, just in case: This sho...
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Sergei commented,
Hi Azhar, You can update ticket fields using the following syntax (https://developer.zendesk.com/rest_api/docs/support/tickets#setting-custom-field-values) - {"ticket": {"custom_fields": [{ "id": ...
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Sergei commented,
Hi Dru! Thank you for your enquiry. Yes, definitely, having this field using number type attribute would save a few clicks. I will talk to one of the product managers whether this is intentional (...
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Sergei commented,
Hi there, Interesting question. Your desired scenario is not possible, unfortunately, as per - https://developer.zendesk.com/rest_api/docs/core/attachments#upload-files - this endpoint is available...
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Sergei commented,
Hi Steve, From your question it seems like "Step:1 Creating custom metrics" from the above article is the answer. Worth mentioning, that calculations are done in minutes, so for your specific nee...
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Sergei commented,
Hi Marci, The page you've viewed is as much, as available to public. In short: What are the odds, really, that TLS is being used at some percentage of those possible exchanges? all out communica...