Rouwhorst, O.T. (Oscar)

1. Community
2. Zendesk Support EAP - Side Conversations Rich Text Editor
3. Macro for "Requester to"

hi Toby, we need this feature too for our organization using Zendesk. Thanks!

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• Rouwhorst, O.T. (Oscar)
• Created August 07, 2019 09:39
• 0 votes

1. Community
2. Support - Product Feedback & Discussion
3. Change text colour in Ticket editor

I agree with the comments made by Otger (above).

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• Rouwhorst, O.T. (Oscar)
• Created August 07, 2019 09:34
• 1 vote

1. Community
2. Support - Product Feedback & Discussion
3. Save Button for New Ticket creation

Hi all, I agree that "Save as draft" would help our agents to support them in the drafting process of tickets they may want to finish and send out at a later stage. Thank you. Oscar

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• Rouwhorst, O.T. (Oscar)
• Created August 05, 2019 11:26
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. Software/Web App recommendations for keeping track of content (macros, dynamic content)

Dear all, I have found a nice way to track usage of our macro's in Zendesk by adding tags to them (which makes it possible to report on them via Explore). I have investigated this matter, also usin...

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• Rouwhorst, O.T. (Oscar)
• Created May 08, 2019 12:13
• 0 votes