
Giovanna Chethuan
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Total activity62
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes6
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Subscriptions43
Activity overview
Latest activity by Giovanna Chethuan-
Giovanna Chethuan commented,
I really love this checklist, thank you Andrei!
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Giovanna Chethuan commented,
Can't wait to see how you implemented this COOL idea!
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Giovanna Chethuan commented,
Hello, Alejandro! Those topics look very interesting! I would love to see all tips but this ones are my preferred ones :) Automatically remind Agents about tickets Automatically adding an interna...
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Giovanna Chethuan commented,
Mauricio, creo que lo que necesitas es deshabilitar la opción de requerir que el usuario se registre para acceder a tu Centro de Ayuda. Si es así, debes ir a seguridad en Guide, y quitar ese botón....
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Giovanna Chethuan commented,
Hola! puedes agregar una única pregunta adicional que se muestre solo cuando te dan una calificación negativa, para ayudar a capturar feedback del motivo principal de la insatisfacción, con un menú...
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Giovanna Chethuan commented,
Hello Louie! this app does that :D and it's free! It helps you sending notifications inside the Support interface so you can communicate in a seamless way with your agents (you can decide if you wa...
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Giovanna Chethuan commented,
Hello, Louie, it's me again :) I think this app can help you accomplish this idea, because it shows notifications in another panel inside the Support interface, avoiding the need to check the email...
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Giovanna Chethuan commented,
Hello, Laurent! You can find some Single Sign On options in this article, with this, if your agents are logged, then they will be logged into the HC without asking for authentication again!
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Giovanna Chethuan commented,
Hi, Antonio, thank you for your feedback! We will make sure to share this product feedback with our product managers.
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Giovanna Chethuan commented,
Hi, Russell, thank you for your feedback! We will make sure to share this product feedback with our product managers.