Giovanna Chethuan

Total activity

61
Last activity

September 04, 2020 22:20
Member since

April 23, 2018 17:15
Following

0 users
Followed by

2 users
Votes

6
Subscriptions

42

Activity overview

Latest activity by Giovanna Chethuan

Giovanna Chethuan commented, September 04, 2020 22:20
I really love this checklist, thank you Andrei!
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- Giovanna Chethuan
- Created September 04, 2020 22:20
- 0 votes
Giovanna Chethuan commented, September 04, 2020 21:55
Can't wait to see how you implemented this COOL idea!
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- Giovanna Chethuan
- Created September 04, 2020 21:55
- 1 vote
Giovanna Chethuan commented, May 29, 2020 18:04
Hello, Alejandro! Those topics look very interesting! I would love to see all tips but this ones are my preferred ones :) Automatically remind Agents about tickets Automatically adding an interna...
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- Giovanna Chethuan
- Created May 29, 2020 18:04
- 0 votes
Giovanna Chethuan commented, April 06, 2020 18:39
Mauricio, creo que lo que necesitas es deshabilitar la opción de requerir que el usuario se registre para acceder a tu Centro de Ayuda. Si es así, debes ir a seguridad en Guide, y quitar ese botón....
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- Giovanna Chethuan
- Created April 06, 2020 18:39
- 0 votes
Giovanna Chethuan commented, March 31, 2020 01:45
Hola! puedes agregar una única pregunta adicional que se muestre solo cuando te dan una calificación negativa, para ayudar a capturar feedback del motivo principal de la insatisfacción, con un menú...
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- Giovanna Chethuan
- Created March 31, 2020 01:45
- 0 votes
Giovanna Chethuan commented, February 04, 2020 19:02
Hello Louie! this app does that :D and it's free! It helps you sending notifications inside the Support interface so you can communicate in a seamless way with your agents (you can decide if you wa...
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- Giovanna Chethuan
- Edited February 04, 2020 20:17
- 0 votes
Giovanna Chethuan commented, February 04, 2020 18:53
Hello, Louie, it's me again :) I think this app can help you accomplish this idea, because it shows notifications in another panel inside the Support interface, avoiding the need to check the email...
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- Giovanna Chethuan
- Edited February 04, 2020 20:21
- 0 votes
Giovanna Chethuan commented, January 31, 2020 20:46
Hello, Laurent! You can find some Single Sign On options in this article, with this, if your agents are logged, then they will be logged into the HC without asking for authentication again!
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- Giovanna Chethuan
- Created January 31, 2020 20:46
- 0 votes
Giovanna Chethuan commented, September 25, 2019 14:59
Hi, Antonio, thank you for your feedback! We will make sure to share this product feedback with our product managers.
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- Giovanna Chethuan
- Created September 25, 2019 14:59
- 1 vote
Giovanna Chethuan commented, September 25, 2019 14:58
Hi, Russell, thank you for your feedback! We will make sure to share this product feedback with our product managers.
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- Giovanna Chethuan
- Created September 25, 2019 14:58
- 1 vote