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Eddie

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Latest activity by Eddie
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    Eddie created a post,

    Chat Throttling Mechanism

    Answered
    1. Community
    2. Feedback on Chat

    A few options: Ability to default agent to invisible when maxed out (basically this: https://chat.zendesk.com/hc/en-us/community/posts/209531168-CHAT-LIMIT-STATUS-CHANGE-WHEN-REACHED-MAX?page=1#co...

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    Eddie commented,

    1. Support
    2. ...
    3. Workflows
    4. Setting up Guided mode

    +1 to selecting which views this applies to At a bare minimum allowing admins to edit ordering of "My Assigned Tickets" view that is automatically created. 

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    • Eddie
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