Eddie
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Activity overview
Latest activity by Eddie-
Eddie created a post,
Chat Throttling Mechanism
AnsweredA few options: Ability to default agent to invisible when maxed out (basically this: https://chat.zendesk.com/hc/en-us/community/posts/209531168-CHAT-LIMIT-STATUS-CHANGE-WHEN-REACHED-MAX?page=1#co...
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Eddie commented,
+1 . This is essentially a workaround to a throttling mechanism. Another option is to set trigger limits with # in queue or wait time (but those are not options today in triggers).
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Eddie commented,
+1 to selecting which views this applies to At a bare minimum allowing admins to edit ordering of "My Assigned Tickets" view that is automatically created.