Darren Taylor

Total activity 93
Last activity July 10, 2019 10:51
Member since April 12, 2018 16:17

Following 0 users
Followed by 0 users
Votes 20
Subscriptions 24

Activity overview

Latest activity by Darren Taylor

Darren Taylor commented, July 10, 2019 10:51
Thanks. This has been solved via ticket.
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- Darren Taylor
- Created July 10, 2019 10:51
- 0 votes
Darren Taylor created a post, July 10, 2019 10:38
Remove deleted organizations from data filter
1. Community
2. Explore - Troubleshooting and Q&A
So we have quite a few old organisations which have been deleted (100 +). However these still show up in our organisation data filter. They pretty much take up the first few pages. Anyway to delete...
- Darren Taylor
- Created July 10, 2019 10:38
- 3 followers
- 2 comments
- 1 vote
Darren Taylor commented, June 18, 2019 08:22
Hi Molly Thank you for your reply. Yes I made sure I selected the same dataset from the Efficiency tab to the new one, but still show different metrics. .
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- Darren Taylor
- Edited June 18, 2019 08:24
- 0 votes
Darren Taylor commented, June 17, 2019 08:29
Hi Brett I've checked the ticket events and cannot see anything has been sent out. When I go back into the ticket the CC email is no longer there. I've also checked the Admin>Settings>Customers an...
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- Darren Taylor
- Created June 17, 2019 08:29
- 0 votes
Darren Taylor commented, June 14, 2019 10:50
"You can only copy (CC) users that have a user profile in your Support account." Why though? This just adds additional work for our agents. They have to create a user profile each time just to CC s...
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- Darren Taylor
- Edited June 14, 2019 11:06
- 1 vote
Darren Taylor commented, June 14, 2019 10:16
Hi there So we've just had this featured added, however it doesn't appear to work. When I add a CC, they never receive the email. Does the CC have to be registered as an end user on Zendesk just t...
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- Darren Taylor
- Edited June 14, 2019 10:33
- 0 votes
Darren Taylor created a post, June 11, 2019 15:14
Cloned Query Different Metrics
1. Community
2. Explore - Troubleshooting and Q&A
So in Explore I've created a new tab on my dashboard and copied some of my queries from other tabs onto it. However the metrics are different even though I'm using the same query and date range? So...
- Darren Taylor
- Edited June 12, 2019 08:57
- 3 followers
- 4 comments
- 0 votes
Darren Taylor commented, June 11, 2019 09:40
Ah cool! Ok I'll keep an eye out in Q3. Cheers
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- Darren Taylor
- Created June 11, 2019 09:40
- 0 votes
Darren Taylor created a post, June 11, 2019 08:23
non-agent to view Explore?
Answered
1. Community
2. Explore - Troubleshooting and Q&A
I would like to share our Explore metrics with other business managers around our company. Is it possible to do this without them being agents? I'm aware I can send them in PDF form, however it wou...
- Darren Taylor
- Created June 11, 2019 08:23
- 2 followers
- 2 comments
- 1 vote
Darren Taylor commented, June 04, 2019 09:05
Is this still being rolled out? We are yet to see this option in our admin area. Thanks
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- Darren Taylor
- Created June 04, 2019 09:05
- 0 votes