Darren Taylor
- Total activity 99
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Activity overview
Latest activity by Darren Taylor-
Darren Taylor commented,
This is now resolved. Turns out the time filter was using a copy of a different dataset. Thank you for your assistance.
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Darren Taylor created a post,
Drillthrough Not Showing Columns Selected
AnsweredSo I've selected the following elements However only the following are displayed It's missing Any ideas?
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Darren Taylor commented,
Thanks Jalle. So it looks like Zendesk have removed the date filter and added time filter instead. I've added this filter with "tickets_created_at" and still my "Request Type by Ticket Count" is no...
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Darren Taylor created a post,
Newly Created Query Not Updating When Changing Date Filter
I've added a new query to my dashboard "Request Type by Ticket Count", however when I change the date range it always shows metrics for all history and not the date range I have chosen. I've gone ...
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Darren Taylor commented,
Thanks. This has been solved via ticket.
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Darren Taylor created a post,
Remove deleted organizations from data filter
So we have quite a few old organisations which have been deleted (100 +). However these still show up in our organisation data filter. They pretty much take up the first few pages. Anyway to delete...
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Darren Taylor commented,
Hi Molly Thank you for your reply. Yes I made sure I selected the same dataset from the Efficiency tab to the new one, but still show different metrics. .
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Darren Taylor commented,
Hi Brett I've checked the ticket events and cannot see anything has been sent out. When I go back into the ticket the CC email is no longer there. I've also checked the Admin>Settings>Customers an...
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Darren Taylor commented,
"You can only copy (CC) users that have a user profile in your Support account." Why though? This just adds additional work for our agents. They have to create a user profile each time just to CC s...
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Darren Taylor commented,
Hi there So we've just had this featured added, however it doesn't appear to work. When I add a CC, they never receive the email. Does the CC have to be registered as an end user on Zendesk just t...