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Darren Taylor

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Activity overview

Latest activity by Darren Taylor
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    Darren Taylor commented,

    1. Support
    2. ...
    3. Business rules
    4. How can I manually close a ticket? [Video]

    Hi there Does this still work? I've tested it on existing tickets and created new ones and it never seems to work? The ticket status remains and never closes? UPDATE - It does work, just not immedi...

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    Darren Taylor commented,

    1. Community
    2. Explore Q&A
    3. Metrics duplicating

    Just a quick update. I noticed its duplicating when add a ticket tagging data filter to the dashboard. If I remove this, the metrics aren't duplicated. Not sure why this would be?  

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    Darren Taylor created a post,

    Metrics duplicating

    1. Community
    2. Explore Q&A

    Hi there I've gone to run end of month metrics and they all seem to have been duplicated 3 times. I've drilled through and it looks like all tickets have been duplicated 3 times? For example our cr...

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    Darren Taylor created a post,

    Add Sub menus To FAQ

    1. Community
    2. Guide Q&A

    Hi there Is it possible to change the FAQ article page to have sub menus similar to this?

    • Darren Taylor
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    Darren Taylor commented,

    1. Community
    2. Explore Q&A
    3. Explore - Bookmarked States Applying To All Tabs

    Hi Melissa Thank you for the suggestion. Yes I did clone. I tried your suggestion and deleted all the bookmarks and data filters but its the same issue I'm afraid :(

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    Darren Taylor created a post,

    Explore - Bookmarked States Applying To All Tabs

    1. Community
    2. Explore Q&A

    I'm trying to bookmark different states across my tabs by using the bookmark and hidden widget feature. However I save a state on one tab and this also applies to the other tabs, even if I save a d...

    • Darren Taylor
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    Darren Taylor commented,

    1. Community
    2. Explore Q&A
    3. Explore - Link Queries To A Different Dataset

    Hi Hillary, thanks for getting back to me. I couldn't see any option to clone. So I ended up rebuilding from scratch. It's ok though, as I made some upgrades whilst I did it. Cheers

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    Darren Taylor created a post,

    Explore - Link Queries To A Different Dataset

    Answered
    1. Community
    2. Explore Q&A

    So I went into my Datasets and noticed quite a few saying "Out of date". I did a quick search and see an article saying to delete these as they will not be updated. I proceeded to do this however n...

    • Darren Taylor
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    • 3 comments
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    Darren Taylor commented,

    1. Community
    2. Explore Q&A
    3. Newly Created Query Not Updating When Changing Date Filter

    This is now resolved. Turns out the time filter was using a copy of a different dataset. Thank you for your assistance.

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    Darren Taylor created a post,

    Drillthrough Not Showing Columns Selected

    Answered
    1. Community
    2. Explore Q&A

    So I've selected the following elements However only the following are displayed   It's missing   Any ideas?  

    • Darren Taylor
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