Darren Taylor

Total activity 99
Last activity February 20, 2020 05:21
Member since April 12, 2018 16:17

Following 0 users
Followed by 1 user
Votes 22
Subscriptions 26

Activity overview

Latest activity by Darren Taylor

Darren Taylor commented, October 17, 2019 13:17
This is now resolved. Turns out the time filter was using a copy of a different dataset. Thank you for your assistance.
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- Darren Taylor
- Edited October 17, 2019 13:17
- 0 votes
Darren Taylor created a post, October 17, 2019 12:35
Drillthrough Not Showing Columns Selected
Answered
1. Community
2. Explore Q&A
So I've selected the following elements However only the following are displayed It's missing Any ideas?
- Darren Taylor
- Created October 17, 2019 12:35
- 4 followers
- 2 comments
- 0 votes
Darren Taylor commented, October 10, 2019 08:52
Thanks Jalle. So it looks like Zendesk have removed the date filter and added time filter instead. I've added this filter with "tickets_created_at" and still my "Request Type by Ticket Count" is no...
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- Darren Taylor
- Edited October 10, 2019 09:06
- 0 votes
Darren Taylor created a post, October 03, 2019 09:21
Newly Created Query Not Updating When Changing Date Filter
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I've added a new query to my dashboard "Request Type by Ticket Count", however when I change the date range it always shows metrics for all history and not the date range I have chosen. I've gone ...
- Darren Taylor
- Created October 03, 2019 09:21
- 6 followers
- 5 comments
- 0 votes
Darren Taylor commented, July 10, 2019 10:51
Thanks. This has been solved via ticket.
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- Darren Taylor
- Created July 10, 2019 10:51
- 0 votes
Darren Taylor created a post, July 10, 2019 10:38
Remove deleted organizations from data filter
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So we have quite a few old organisations which have been deleted (100 +). However these still show up in our organisation data filter. They pretty much take up the first few pages. Anyway to delete...
- Darren Taylor
- Created July 10, 2019 10:38
- 3 followers
- 2 comments
- 2 votes
Darren Taylor commented, June 18, 2019 08:22
Hi Molly Thank you for your reply. Yes I made sure I selected the same dataset from the Efficiency tab to the new one, but still show different metrics. .
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- Darren Taylor
- Edited June 18, 2019 08:24
- 0 votes
Darren Taylor commented, June 17, 2019 08:29
Hi Brett I've checked the ticket events and cannot see anything has been sent out. When I go back into the ticket the CC email is no longer there. I've also checked the Admin>Settings>Customers an...
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- Darren Taylor
- Created June 17, 2019 08:29
- 0 votes
Darren Taylor commented, June 14, 2019 10:50
"You can only copy (CC) users that have a user profile in your Support account." Why though? This just adds additional work for our agents. They have to create a user profile each time just to CC s...
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- Darren Taylor
- Edited June 14, 2019 11:06
- 3 votes
Darren Taylor commented, June 14, 2019 10:16
Hi there So we've just had this featured added, however it doesn't appear to work. When I add a CC, they never receive the email. Does the CC have to be registered as an end user on Zendesk just t...
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- Darren Taylor
- Edited June 14, 2019 10:33
- 0 votes