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Darren Taylor

  • Total activity
    112
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Activity overview

Latest activity by Darren Taylor
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    Darren Taylor commented,

    Hi there Does this still work? I've tested it on existing tickets and created new ones and it never seems to work? The ticket status remains and never closes? UPDATE - It does work, just not immedi...

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    Darren Taylor commented,

    Just a quick update. I noticed its duplicating when add a ticket tagging data filter to the dashboard. If I remove this, the metrics aren't duplicated. Not sure why this would be?  

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    Darren Taylor created a post,

    Metrics duplicating

    Hi there I've gone to run end of month metrics and they all seem to have been duplicated 3 times. I've drilled through and it looks like all tickets have been duplicated 3 times? For example our cr...

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    Darren Taylor created a post,

    Add Sub menus To FAQ

    Hi there Is it possible to change the FAQ article page to have sub menus similar to this?

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    Darren Taylor commented,

    Hi Melissa Thank you for the suggestion. Yes I did clone. I tried your suggestion and deleted all the bookmarks and data filters but its the same issue I'm afraid :(

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    Darren Taylor created a post,

    Explore - Bookmarked States Applying To All Tabs

    I'm trying to bookmark different states across my tabs by using the bookmark and hidden widget feature. However I save a state on one tab and this also applies to the other tabs, even if I save a d...

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    Darren Taylor commented,

    Hi Hillary, thanks for getting back to me. I couldn't see any option to clone. So I ended up rebuilding from scratch. It's ok though, as I made some upgrades whilst I did it. Cheers

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    Darren Taylor created a post,

    Explore - Link Queries To A Different Dataset

    Answered

    So I went into my Datasets and noticed quite a few saying "Out of date". I did a quick search and see an article saying to delete these as they will not be updated. I proceeded to do this however n...

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    Darren Taylor commented,

    This is now resolved. Turns out the time filter was using a copy of a different dataset. Thank you for your assistance.

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    Darren Taylor created a post,

    Drillthrough Not Showing Columns Selected

    Answered

    So I've selected the following elements However only the following are displayed   It's missing   Any ideas?