Jeff Ma
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Total activity7
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Last activity
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Activity overview
Latest activity by Jeff Ma-
Jeff Ma commented,
So the issue was with the argument "# Reopens <= 0", although I'm not sure why. Removing it makes it works
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Jeff Ma commented,
Daniel, I thought that too, but all users I'm trying to pull from definitely have been in the systems for 6+ months with on hold and pending assigned to them they have solved. I'll look over it a...
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Jeff Ma commented,
I'm having some issues where it won't let me select all my agents if I filter it using Valid values rather than All. I have this for my end metric: SELECT Full Resolution Time (hrs) AVG - (Pending...
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Jeff Ma commented,
If it hasn't already been said, I would like to add the option to remove by domain. Our use case is that our employees are trained to CC everyone when creating tickets in the past. But as we move f...