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Ryen Sadeque

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Latest activity by Ryen Sadeque
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    Ryen Sadeque created a post,

    Counting number of open SLA tickets by end of each month

    Answered

    Hi there, I am trying to create a query that displays how many unsolved/not closed SLA tickets were open by the end of each month. So far I can only filter by tickets created in that month or tick...

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    Ryen Sadeque commented,

    Hillary Latham thanks for your thorough response and suggestion!You mentioned to just have the custom attribute calculation be based on the metric result - does this mean I should write something l...

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    Ryen Sadeque created a post,

    Calculated Attribute not working

    Hi there,I am trying to create a custom attribute called Rating which will basically assign a text value of either "Met" "Partially Met" or "Not Met" to my query, based on the metrics "SUM (% Achie...