Gab
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Total activity37
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Last activity
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Activity overview
Latest activity by Gab-
Gab commented,
Hi Ellen, Sorry, let me correct myself. On your question about having a data filter apply to queries from different datasets – apparently, there's an option to link a filter from one dataset to a s...
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Gab commented,
Hi Ellen, About your first question – I'm afraid it's currently not possible to have a dashboard data filter apply to queries under different datasets. A data filter must be from the same dataset a...
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Gab commented,
Hi Ryan, The interval specified on the Frequency setting will be the time from the moment that you verify an article. Note that you will continue to receive weekly email notifications for articles ...
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Gab commented,
Hi guys, Thank you for posting your feedback in here! We appreciate this. I'll mark this as product feedback so that this will be aggregated as a part of our Voice of the Customer program that prov...
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Gab commented,
Hi VK, If the ticket is assigned to the agent, and on your query, you slice your data by the assigned agents, then the breach would be counted against this agent. A ticket won't be assigned on an a...
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Gab commented,
Hi Micah, I'm afraid there is currently no option to filter your data to only show updates that were made within a specified date range. There's no attribute that can list the time stamp of each up...
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Gab commented,
Hi Danielle, The filters set on a dashboard or a bookmark within a dashboard cannot be automatically carried over to the queries. The queries are independent of the dashboards. Changes on the dashb...
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Gab commented,
Hi Maddi, You can copy the formula that Ryan provided above. Thank you Ryan for this! :-) This should give you the data that you need on your query. Cheers!
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Gab commented,
Hi Marcel, Glad Amber was able to assist you with this. And, we appreciate you posting an update on this thread – this would really be helpful to other Zendesk users. Thanks a lot, Marcel!
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Gab commented,
Hi Whitney, hi Mark, Eugene's right! @Whitney, the handling time is measured between the time the agent opens a ticket, and clicks on submit. @Mark, just follow Eugene's instructions and you'll ge...