Gab
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Total activity50
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Activity overview
Latest activity by Gab-
Gab commented,
Hi Joshua, It sounds like what you described – the previous thread being included in the follow-up ticket created when the end-user replies to a closed ticket – depends on the email client and the...
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Gab commented,
Hello! I'm afraid only the attributes displayed in seconds by default can be converted to the format HH:MM:SS. At this time, there is no known workaround to edit the display format of other units ...
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Gab commented,
Hi Ryan, If you're filtering the entire report by any event date attribute, then this would filter all the metrics involved in any calculation within the query. A workaround that I can suggest is ...
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Gab commented,
Hi Stephen, You may need to customize your Help Center theme to have the info show up on the end-user's profile page on the Help Center. That would require you to customize at least the user profi...
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Gab commented,
Hi Samantha, You'll be able to sort the values in the table based on metric results and then by a selected attribute via the Advanced sorting option. But, if you are trying to sort the results bas...
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Gab commented,
Hi Kathy, You can follow this guide to embed your Zendesk to your WordPress site - Setting up and using the Zendesk Support for WordPress plugin The integration allows you to add the widget to you...
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Gab commented,
Hi Antonio, Thanks for adding these here. Like what Taylor mentioned, this has been raised to our product and they are working to address this as soon as possible. Sorry again for any trouble that...
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Gab commented,
Hello! The placeholders for Explore scheduled dashboard are quite limited. I'm afraid {{date}} and {{dashboard_title}} are the only currently supported placeholders at this time. For now, I recomm...
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Gab commented,
Hi Christopher, I agree that this would be a very useful functionality if made available in Explore. Sorry if this weekday_numeric function falls a little bit short here. For now, I recommend that...
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Gab commented,
Hi Jeff, If the tags are associated with ticket field/filed values, then you should be able to you can track this by using the Changes attributes (Changes - Field name, - Previous value, and - New...