Gab
- Total activity 43
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Activity overview
Latest activity by Gab-
Gab commented,
Hi guys, Thank you for posting your feedback in here! We appreciate this. I'll mark this as product feedback so that this will be aggregated as a part of our Voice of the Customer program that prov...
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Gab commented,
Hi VK, If the ticket is assigned to the agent, and on your query, you slice your data by the assigned agents, then the breach would be counted against this agent. A ticket won't be assigned on an a...
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Gab commented,
Hi Micah, I'm afraid there is currently no option to filter your data to only show updates that were made within a specified date range. There's no attribute that can list the time stamp of each up...
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Gab commented,
Hi Danielle, The filters set on a dashboard or a bookmark within a dashboard cannot be automatically carried over to the queries. The queries are independent of the dashboards. Changes on the dashb...
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Gab commented,
Hi Maddi, You can copy the formula that Ryan provided above. Thank you Ryan for this! :-) This should give you the data that you need on your query. Cheers!
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Gab commented,
Hi Marcel, Glad Amber was able to assist you with this. And, we appreciate you posting an update on this thread – this would really be helpful to other Zendesk users. Thanks a lot, Marcel!
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Gab commented,
Hi Whitney, hi Mark, Eugene's right! @Whitney, the handling time is measured between the time the agent opens a ticket, and clicks on submit. @Mark, just follow Eugene's instructions and you'll ge...
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Gab commented,
Hi Karol, As of now, Azerbaijani is not a supported language. The workaround that you described – hard-coding the translated articles – will definitely work. Choosing Turkey as a locale will automa...
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Gab commented,
Hi Dario, If you are referring to conditional statements, then yes, you may add them to your template HTML. You may refer to this article for more information on this: Using the email editor. Hope ...
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Gab commented,
Hi Josep, I'm afraid there's no option to limit the options in the submitter field. Any agent will be able to select any user as ticket requester, regardless of any group/organization access restri...