Gab
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Total activity119
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Last activity
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Activity overview
Latest activity by Gab-
Gab commented,
Hi Qin, Data from your account (Support, Chat, Talk, and Guide) syncs to Explore at least an hour after the last sync. This is why you won't always see the latest data when viewing reports in Expl...
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Gab commented,
Hi Nemo, What metric are you using with your attribute? This formula looks correct – IF ([Changes - Field name] = "Dev status"AND [Changes - Previous value] = NULLAND [Changes - New value] = "Back...
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Gab commented,
Hi Robert, It appears that, unfortunately, it is currently not possible to build a single attribute or a single metric that could pull up tickets within the standard deviation. I made some tests w...
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Gab commented,
Hi Jake, If you add a - Date or - Day of month attribute (example: Ticket solved - Date, Update - Day of month) under rows/columns, then your metrics should be sliced per date. When you visit your...
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Gab created an article,
Service Incident - July 20th, 2021 - Support and Guide Login Issues
SUMMARY 01:05 UTC | 18:05 PT We have many confirmed reports that this is now resolved. Thank you once again for your partnership and understanding. 00:54 UTC | 17:54 PT We have resolved the issues...
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Gab commented,
Hi Michael, We've encountered similar cases before where the recorded timestamps of the update and for the last solved date differ by 1 or 2 seconds. You're right, this is the reason why these tic...
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Gab commented,
Hi Kelly, I'm afraid that cannot be achieved in an Explore pie chart. Segments can only be highlighted by manually selecting them; there's currently no option to highlight a segment/attribute valu...
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Gab commented,
Hi Marga, If you need to identify the event where a value was first set/selected for a ticket field then you can use the condition [Changes - Previous value]=NULL. Example: IF [Changes - Field nam...
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Gab commented,
Hi Timothy, The Agent Workspace, by default, already lists the comments from oldest (on top) to newest, unlike the standard interface where the comments are displayed from newest to oldest. At thi...
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Gab commented,
Hi Marga, For this, you'll first need to build custom attribute to pull up the timestamp for when the field value was set to Sent. Example: IF [Changes - Field name]="Your ticket field"AND [Change...