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Jupete Manitas

Zendesk Customer Advocate
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Activity overview

Latest activity by Jupete Manitas
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    Jupete Manitas commented,

    Hi Alex,  Thanks for writing! It seems you want the submitter or requester from your form to be the ticket requester when a ticket is created in your Zendesk. This is possible and you may want to ...

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    Jupete Manitas commented,

    Hi Mihaela, Please allow me to look into this further so I'll be creating a ticket for you and please expect an email shortly. Thank you!

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    Jupete Manitas commented,

    Hi Daniel, Thanks for writing! Unfortunately, that is something not yet available on the native features of Light agents. Currently, the agent forwarding is intended for regular agents receiving e...

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    Jupete Manitas commented,

    Thanks for writing, David! Glad to know that you were able to find answers there! Please let us know if you have any other questions.. Thanks!

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    Jupete Manitas commented,

    Hello Tim, thanks for writing! Please be advised that i've created a ticket instead to get more details and for easy communication just in case we need to troubleshoot the account. I'll see you the...

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    Jupete Manitas commented,

    Hi Amber, Just want to step back to your inquiry. Is the Check Box you are referring to is a custom ticket fields? It seems that you need to create a new Data set first for the ticket field in orde...

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    Jupete Manitas commented,

    Hi Christine, Unfortunately, at this time there is no specific feature yet to make the transferred call like be prioritized before the normal calls from the queue comes in. Once the agent is online...

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    Jupete Manitas commented,

    Hi Alexander,  Thanks for writing! Based on Guy Dee's response, second option is using your domain that you own. He is suggesting to use your own domain or it means that company name that you are u...

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    Jupete Manitas commented,

    In addition, you may also check the link as this may be needed for your future reports - https://chat.zendesk.com/hc/en-us/articles/212016748-Analytics-CSV-glossary-Professional-and-Enterprise- Tha...

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    Jupete Manitas commented,

    Hi Heidi, Thanks for writing! If this is a trigger like a proactive trigger, the wait time begin after the first customer contact. Thank you!