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Jupete Manitas

Zendesk Customer Advocate
  • Total activity
    55
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Activity overview

Latest activity by Jupete Manitas
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    Jupete Manitas commented,

    1. Support
    2. ...
    3. Security and user access in Zendesk Support
    4. Enabling anyone to submit tickets

    Hi Alex,  Thanks for writing! It seems you want the submitter or requester from your form to be the ticket requester when a ticket is created in your Zendesk. This is possible and you may want to ...

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    Jupete Manitas commented,

    1. Support
    2. ...
    3. Users, groups, and organizations
    4. Understanding and setting light agent permissions

    Hi Mihaela, Please allow me to look into this further so I'll be creating a ticket for you and please expect an email shortly. Thank you!

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    Jupete Manitas commented,

    1. Support
    2. ...
    3. Users, groups, and organizations
    4. Understanding and setting light agent permissions

    Hi Daniel, Thanks for writing! Unfortunately, that is something not yet available on the native features of Light agents. Currently, the agent forwarding is intended for regular agents receiving e...

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    Jupete Manitas commented,

    1. Support
    2. ...
    3. Channels
    4. Web Widget resources

    Thanks for writing, David! Glad to know that you were able to find answers there! Please let us know if you have any other questions.. Thanks!

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    Jupete Manitas commented,

    1. Talk
    2. ...
    3. Reporting for Talk
    4. Zendesk Talk dashboard metrics reference

    Hello Tim, thanks for writing! Please be advised that i've created a ticket instead to get more details and for easy communication just in case we need to troubleshoot the account. I'll see you the...

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    • 1 vote
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    Jupete Manitas commented,

    1. Community
    2. Explore Q&A
    3. Calculated Metric for a Check Box

    Hi Amber, Just want to step back to your inquiry. Is the Check Box you are referring to is a custom ticket fields? It seems that you need to create a new Data set first for the ticket field in orde...

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    Jupete Manitas commented,

    1. Talk
    2. ...
    3. Agent guide for Talk
    4. Transferring calls

    Hi Christine, Unfortunately, at this time there is no specific feature yet to make the transferred call like be prioritized before the normal calls from the queue comes in. Once the agent is online...

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    Jupete Manitas commented,

    1. Community
    2. Support Q&A
    3. SSO without email

    Hi Alexander,  Thanks for writing! Based on Guy Dee's response, second option is using your domain that you own. He is suggesting to use your own domain or it means that company name that you are u...

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    Jupete Manitas commented,

    1. Community
    2. Chat Q&A
    3. Median Chat Wait Time

    In addition, you may also check the link as this may be needed for your future reports - https://chat.zendesk.com/hc/en-us/articles/212016748-Analytics-CSV-glossary-Professional-and-Enterprise- Tha...

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    Jupete Manitas commented,

    1. Community
    2. Chat Q&A
    3. Median Chat Wait Time

    Hi Heidi, Thanks for writing! If this is a trigger like a proactive trigger, the wait time begin after the first customer contact. Thank you!

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