Jupete Manitas
- Total activity 47
- Last activity
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Activity overview
Latest activity by Jupete Manitas-
Jupete Manitas commented,
Hi Amber, Just want to step back to your inquiry. Is the Check Box you are referring to is a custom ticket fields? It seems that you need to create a new Data set first for the ticket field in orde...
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Jupete Manitas commented,
Hi Christine, Unfortunately, at this time there is no specific feature yet to make the transferred call like be prioritized before the normal calls from the queue comes in. Once the agent is online...
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Jupete Manitas commented,
Hi Alexander, Thanks for writing! Based on Guy Dee's response, second option is using your domain that you own. He is suggesting to use your own domain or it means that company name that you are u...
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Jupete Manitas commented,
Hi Lisa, Thanks for writing! My apologies for this issue occurring and for better assistance I've created a ticket for you so we can start from there. Please wait for the email soon! Thanks!
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Jupete Manitas commented,
Hi Paul, I'm sorry to know this issue occurring. I'll move this to a ticket for better assistance and this is the ticket #4081566 sent to your email. Thank you!
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Jupete Manitas commented,
In addition, you may also check the link as this may be needed for your future reports - https://chat.zendesk.com/hc/en-us/articles/212016748-Analytics-CSV-glossary-Professional-and-Enterprise- Tha...
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Jupete Manitas commented,
Hi Heidi, Thanks for writing! If this is a trigger like a proactive trigger, the wait time begin after the first customer contact. Thank you!
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Jupete Manitas commented,
Hi Gurunn, Thanks for writing! I'm sorry to inform you that it is not possible to link up multiple HubSpot accounts to one Zendesk account as of the moment. It is a 1:1 relationship. This will be b...
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Jupete Manitas commented,
Hi Michelle! Thanks for writing. Upon doing some testing agent still showing as online after closing the window without changing the status from online to offline. Thanks!
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Jupete Manitas commented,
Hi Mandy! Thanks for writing. As discussed over here https://support.zendesk.com/hc/en-us/articles/203660116-Integrating-Shopify-and-Zendesk. This is could be possible and by logging in to your eac...