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Jupete Manitas

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Activity overview

Latest activity by Jupete Manitas
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    Jupete Manitas commented,

    1. Support
    2. ...
    3. Channels
    4. Web Widget resources

    Thanks for writing, David! Glad to know that you were able to find answers there! Please let us know if you have any other questions.. Thanks!

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    Jupete Manitas commented,

    1. Talk
    2. ...
    3. Reporting for Talk
    4. Zendesk Talk dashboard metrics reference (Talk Team, Professional, and Enterprise)

    Hello Tim, thanks for writing! Please be advised that i've created a ticket instead to get more details and for easy communication just in case we need to troubleshoot the account. I'll see you the...

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    Jupete Manitas commented,

    1. Community
    2. Explore Q&A
    3. Calculated Metric for a Check Box

    Hi Amber, Just want to step back to your inquiry. Is the Check Box you are referring to is a custom ticket fields? It seems that you need to create a new Data set first for the ticket field in orde...

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    Jupete Manitas commented,

    1. Talk
    2. ...
    3. Agent guide for Talk
    4. Transferring calls (Talk Team, Professional, and Enterprise)

    Hi Christine, Unfortunately, at this time there is no specific feature yet to make the transferred call like be prioritized before the normal calls from the queue comes in. Once the agent is online...

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    Jupete Manitas commented,

    1. Community
    2. Support Q&A
    3. SSO without email

    Hi Alexander,  Thanks for writing! Based on Guy Dee's response, second option is using your domain that you own. He is suggesting to use your own domain or it means that company name that you are u...

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    Jupete Manitas commented,

    1. Community
    2. Support Q&A
    3. Agents can't stay logged on

    Hi Paul, I'm sorry to know this issue occurring. I'll move this to a ticket for better assistance and this is the ticket #4081566 sent to your email.  Thank you!

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    Jupete Manitas commented,

    1. Community
    2. Chat Q&A
    3. Median Chat Wait Time

    In addition, you may also check the link as this may be needed for your future reports - https://chat.zendesk.com/hc/en-us/articles/212016748-Analytics-CSV-glossary-Professional-and-Enterprise- Tha...

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    Jupete Manitas commented,

    1. Community
    2. Chat Q&A
    3. Median Chat Wait Time

    Hi Heidi, Thanks for writing! If this is a trigger like a proactive trigger, the wait time begin after the first customer contact. Thank you!

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    Jupete Manitas commented,

    1. Support
    2. ...
    3. More integrations
    4. Setting up the Zendesk Support for HubSpot integration

    Hi Gurunn, Thanks for writing! I'm sorry to inform you that it is not possible to link up multiple HubSpot accounts to one Zendesk account as of the moment. It is a 1:1 relationship. This will be b...

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    Jupete Manitas commented,

    1. Talk
    2. ...
    3. Agent guide for Talk
    4. Receiving and placing calls in Zendesk Talk

    Hi Michelle! Thanks for writing. Upon doing some testing agent still showing as online after closing the window without changing the status from online to offline.  Thanks!  

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