Mike Ryan
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Activity overview
Latest activity by Mike Ryan-
Mike Ryan commented,
Thanks for getting back to me Jose! Much appreciated.
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Mike Ryan commented,
Hey Jacob and Michelle, this can be done in the settings for each phone number in the Overflow tab. There's even a specific setting for where to route calls inside business hours and outside busine...
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Mike Ryan commented,
Hi Jose, I'm interested to know how you tag these calls - I assume you use a trigger - can you please let me know the trigger conditions to add the tags?
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Mike Ryan commented,
We have a similar use case - if someone has set themselves as Unavailable we want to know why - i.e. are they on a meeting, having lunch, on a mobile phone call, etc?
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Mike Ryan commented,
Hi Natalie, We needed the same info and fortunately it was pretty straight-forward to add the Max Call Wait Time metric myself.Here's what I did: 1. On the Talk tab on Insights dashboard, I opened ...
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Mike Ryan commented,
Hi Anh / all, There is a simple workaround for this which Catherine has mentioned above but I'll try to make the steps clearer. Basically, you don't need to link the two fields - you can achieve th...
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Mike Ryan commented,
Our use case for this is simple - our staff need to be able to submit the same requests as our customers in an easy to use manner. We want to be able to direct our staff to a single page where the...