Mike Ryan

1. Community
2. Feedback on Talk
3. Agent Talk status for reporting purposes

We have a similar use case - if someone has set themselves as Unavailable we want to know why - i.e. are they on a meeting, having lunch, on a mobile phone call, etc?

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• Mike Ryan
• Created September 27, 2018 00:19
• 2 votes

1. Community
2. Support Q&A
3. Request: Max Calls Waiting & Average Calls Waiting Metrics

Hi Natalie, We needed the same info and fortunately it was pretty straight-forward to add the Max Call Wait Time metric myself.Here's what I did: 1. On the Talk tab on Insights dashboard, I opened ...

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• Mike Ryan
• Created September 17, 2018 20:50
• 0 votes

1. Community
2. Feedback on Support
3. Link user field with ticket field

Hi Anh / all, There is a simple workaround for this which Catherine has mentioned above but I'll try to make the steps clearer. Basically, you don't need to link the two fields - you can achieve th...

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• Mike Ryan
• Created July 05, 2018 02:37
• 1 vote

1. Community
2. Feedback on Guide
3. Add Submit A Request for Agents

Our use case for this is simple - our staff need to be able to submit the same requests as our customers in an easy to use manner.  We want to be able to direct our staff to a single page where the...

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• Mike Ryan
• Created June 12, 2018 04:00
• 0 votes