Angela McMorrow

Total activity 43
Last activity October 08, 2018 04:16
Member since September 04, 2018 23:38

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Votes 27
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Activity overview

Latest activity by Angela McMorrow

Angela McMorrow commented, October 08, 2018 04:16
I'm in the same situation. We regularly have to forward emails and the workarounds are so cumbersome and time consuming. I just wish dearly that there was a native forwarding feature.
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- Angela McMorrow
- Created October 08, 2018 04:16
- 0 votes
Angela McMorrow commented, October 02, 2018 20:05
Thanks Nicole, I look forward to hearing it! :)
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- Angela McMorrow
- Created October 02, 2018 20:05
- 0 votes
Angela McMorrow commented, October 01, 2018 23:28
1. Why in your business you need to be able to do this: Customer support is the main method of receiving feedback on technology, services and marketing materials put out by out company. If a techni...
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- Angela McMorrow
- Created October 01, 2018 23:28
- 2 votes
Angela McMorrow commented, September 13, 2018 02:51
Ah I found the answer. This is an add on that you need to pay for.
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- Angela McMorrow
- Created September 13, 2018 02:51
- 0 votes
Angela McMorrow commented, September 13, 2018 02:49
I'd love to see this functionality too. It'd save a lot of time for agents to be able to follow up on tickets with other departments. A lot of other comments regarding this issue here: https://su...
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- Angela McMorrow
- Created September 13, 2018 02:49
- 6 votes
Angela McMorrow commented, September 13, 2018 02:43
Good find Tim! Maybe try this one that's been around for a couple of years too: https://support.zendesk.com/hc/en-us/community/posts/210554367-Forwarding-email-to-external
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- Angela McMorrow
- Created September 13, 2018 02:43
- 0 votes
Angela McMorrow commented, September 11, 2018 21:30
Thanks Nicole! There are already several threads open about this topic. Maybe someone will address one of them there at some stage.
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- Angela McMorrow
- Created September 11, 2018 21:30
- 2 votes
Angela McMorrow commented, September 10, 2018 00:44
Thanks for the response Heather! The Side Conversations functionality seems like it may be useful here but I can't see how to add this function to Zendesk. I've read through a couple of articles in...
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- Angela McMorrow
- Created September 10, 2018 00:44
- 0 votes
Angela McMorrow commented, September 05, 2018 22:34
I understand. I do love the Zendesk product and the staff have always been wonderful. But when they say that they may not have considered this feature yet because "it may be that we just haven't he...
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- Angela McMorrow
- Created September 05, 2018 22:34
- 1 vote
Angela McMorrow commented, September 04, 2018 23:45
We really need a forwarding feature to be added to Zendesk. Can you please let us know if this feature is being considered for development by your project managers any time soon?
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- Angela McMorrow
- Created September 04, 2018 23:45
- 1 vote