Angela McMorrow
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Votes on activity by Angela McMorrow-
1. Why in your business you need to be able to do this: Customer support is the main method of receiving feedback on technology, services and marketing materials put out by out company. If a techni...
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Thanks Nicole! There are already several threads open about this topic. Maybe someone will address one of them there at some stage.
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We really need a forwarding feature to be added to Zendesk. Can you please let us know if this feature is being considered for development by your project managers any time soon?
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I just had a conversation with a Zendesk support agent on chat about this and he just told me that the only way to get answers about this is to post here. But I can see that for two years there has...
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I understand. I do love the Zendesk product and the staff have always been wonderful. But when they say that they may not have considered this feature yet because "it may be that we just haven't he...
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Thanks Nicole, I look forward to hearing it! :)
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Ah I found the answer. This is an add on that you need to pay for.
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Good find Tim! Maybe try this one that's been around for a couple of years too: https://support.zendesk.com/hc/en-us/community/posts/210554367-Forwarding-email-to-external
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Thanks for the response Heather! The Side Conversations functionality seems like it may be useful here but I can't see how to add this function to Zendesk. I've read through a couple of articles in...