Sari Siekkinen
Support Manager on international software team. Check out our award winning digital workplace solution https://valointranet.com.
- Total activity 21
- Last activity
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Activity overview
Latest activity by Sari Siekkinen-
Sari Siekkinen commented,
When you add Widget to another website (not Guide) Answer Bot cannot find any articles. Is this even possible? And if it is how can it be done?
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Sari Siekkinen commented,
Most of our ticket are coming with email support@xxx.com to Zendesk. How this different forms can be used with email requests?
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Sari Siekkinen commented,
The last comment on this cc to show on views if over two years ago. As many has stated already here this is very important that you could create your own view where you have your assigned tickets a...
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Sari Siekkinen commented,
I totally vote for this as this have caused many lack of information situation on our organization where alot of people is willing to participate on tickets and has more than on email. I have seen ...
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Sari Siekkinen commented,
Hi Madison, it is checkbox field --- if checked Organization is Premium Partner. And btw, we have Professional version of Zendesk.
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Sari Siekkinen commented,
Hi Nicole, we have set a field to Organization Fields.
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Sari Siekkinen created a post,
Highlighting Premium Organization to appear on ticket views first
We have a several of organizations that should have priority on our answering on ticket. I have created a property to set as premium partner but how to make it show on ticket view as highlighted, s...
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Sari Siekkinen commented,
Hi! How can I sent reminder to assignee of his/hers pending ticket at has been "sleeping" over a month? I found out how to set an automation but I'm afraid I'm spamming assignees with single emails...
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Sari Siekkinen commented,
Hi! Have been trying to get agents to see Explorer but cannot see Explorer on their profiles to add.Is it even possible yet? Help pls, -sari-
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Sari Siekkinen commented,
This feature related articles it is so important! Please make this happen and soon. If I could I would give billion votes on this.