Sari Siekkinen
Support Manager on international software team. Check out our award winning digital workplace solution https://valointranet.com.
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Activity overview
Latest activity by Sari Siekkinen-
Sari Siekkinen commented,
I totally vote for this as this have caused many lack of information situation on our organization where alot of people is willing to participate on tickets and has more than on email. I have seen ...
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Sari Siekkinen commented,
Hi Madison, it is checkbox field --- if checked Organization is Premium Partner. And btw, we have Professional version of Zendesk.
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Sari Siekkinen commented,
Hi Nicole, we have set a field to Organization Fields.
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Sari Siekkinen created a post,
Highlighting Premium Organization to appear on ticket views first
We have a several of organizations that should have priority on our answering on ticket. I have created a property to set as premium partner but how to make it show on ticket view as highlighted, s...
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Sari Siekkinen commented,
Hi! How can I sent reminder to assignee of his/hers pending ticket at has been "sleeping" over a month? I found out how to set an automation but I'm afraid I'm spamming assignees with single emails...
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Sari Siekkinen commented,
Hi! Have been trying to get agents to see Explorer but cannot see Explorer on their profiles to add.Is it even possible yet? Help pls, -sari-
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Sari Siekkinen commented,
This feature related articles it is so important! Please make this happen and soon. If I could I would give billion votes on this.
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Sari Siekkinen commented,
I totally vote for creating tickets from missed chats. We used use Chatra as our chat solution earlier and where so pleased about this feature. There are only 4 person in our support and missed cha...