Sari Siekkinen
Support Manager on international software team. Check out our award winning digital workplace solution https://valointranet.com.
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Activity overview
Latest activity by Sari Siekkinen-
Sari Siekkinen commented,
Hi Madison, it is checkbox field --- if checked Organization is Premium Partner. And btw, we have Professional version of Zendesk.
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Sari Siekkinen commented,
Hi Nicole, we have set a field to Organization Fields.
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Sari Siekkinen created a post,
Highlighting Premium Organization to appear on ticket views first
We have a several of organizations that should have priority on our answering on ticket. I have created a property to set as premium partner but how to make it show on ticket view as highlighted, s...
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Sari Siekkinen commented,
Hi! How can I sent reminder to assignee of his/hers pending ticket at has been "sleeping" over a month? I found out how to set an automation but I'm afraid I'm spamming assignees with single emails...
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Sari Siekkinen commented,
Hi! Have been trying to get agents to see Explorer but cannot see Explorer on their profiles to add.Is it even possible yet? Help pls, -sari-
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Sari Siekkinen commented,
This feature related articles it is so important! Please make this happen and soon. If I could I would give billion votes on this.
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Sari Siekkinen commented,
I totally vote for creating tickets from missed chats. We used use Chatra as our chat solution earlier and where so pleased about this feature. There are only 4 person in our support and missed cha...