Sari Siekkinen
Support Manager on international software team. Check out our award winning digital workplace solution https://valointranet.com.
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Total activity31
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes3
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Subscriptions14
Activity overview
Latest activity by Sari Siekkinen-
Sari Siekkinen created a post,
How set up paid support - account for ticket per organisation or timer
Hi! We are thinking to have a technical support for bigger companies that are used to have direct support instead of through a partner. My Questions are related how I can ... a) account ticket numb...
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Sari Siekkinen commented,
Hoping to have a resolution soon --- we are in trouble if not.
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Sari Siekkinen commented,
1+ vote on this. Side conversations with email is so outdated -- Teams is now.
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Sari Siekkinen commented,
When you add Widget to another website (not Guide) Answer Bot cannot find any articles. Is this even possible? And if it is how can it be done?
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Sari Siekkinen commented,
Most of our ticket are coming with email support@xxx.com to Zendesk. How this different forms can be used with email requests?
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Sari Siekkinen commented,
The last comment on this cc to show on views if over two years ago. As many has stated already here this is very important that you could create your own view where you have your assigned tickets a...
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Sari Siekkinen commented,
I totally vote for this as this have caused many lack of information situation on our organization where alot of people is willing to participate on tickets and has more than on email. I have seen ...
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Sari Siekkinen commented,
Hi Madison, it is checkbox field --- if checked Organization is Premium Partner. And btw, we have Professional version of Zendesk.
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Sari Siekkinen commented,
Hi Nicole, we have set a field to Organization Fields.
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Sari Siekkinen created a post,
Highlighting Premium Organization to appear on ticket views first
AnsweredWe have a several of organizations that should have priority on our answering on ticket. I have created a property to set as premium partner but how to make it show on ticket view as highlighted, s...