Gadi Vered

1. Community
2. Explore Q&A
3. Agent last login report

Hi again Joe, thanks for the followup, I am just not seeing it. 1. See this short screen grab here depicting the steps:https://drive.google.com/open?id=1S4I_LKy48Gc4cnoXsChvfUT55j3aiGOL Can you cre...

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• Gadi Vered
• Created December 05, 2018 15:09
• 0 votes

1. Community
2. Explore Q&A
3. Agent last login report

Hi Joe, this is a really detailed step by step and I appreciate it. What's really weird is that when I'm looking for this Metric in the DataSet you mentioned, I don't see it at all. I also see dupl...

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• Gadi Vered
• Created November 30, 2018 22:57
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Importing Google Docs into your knowledge base

How does this feature work with formatting? Currently, it is not keeping the style and colors of the Google Doc after being imported to Zendesk.

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• Gadi Vered
• Created May 15, 2018 16:07
• 1 vote

1. Support
2. ...
3. Business rules
4. How do I create a First Reply Time SLA for agent created tickets?

Steve - I am also facing the same predicament. What is the "periodic update" hack?

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• Gadi Vered
• Created November 13, 2017 19:11
• 1 vote

1. Community
2. Insights Q&A
3. Create Count Of Users That Opened At Least One Ticket

The advice from Joseph lists to use the 'users' attribute. The example from Russell shows he is using '# users' metric. Whilst I can understand the attribute values from this and another explanatio...

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• Gadi Vered
• Created January 08, 2017 00:11
• 0 votes

1. Community
2. Insights Q&A
3. Report on # of Tickets Updated in a given time

Thanks for the help Joseph, that did the trick.

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• Gadi Vered
• Created January 07, 2017 15:21
• 0 votes

1. Community
2. Insights Q&A
3. Report on # of Tickets Updated in a given time

Hi Joseph, Trying to get this to work but cannot find Agent or Admin on the list from the right side. Has something changed? It should be an attribute right?

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• Gadi Vered
• Created January 01, 2017 23:03
• 0 votes

1. Support
2. ...
3. Best practices and recipes
4. Insights recipe: How many interactions do my agents have via tickets?

When trying to filter the how, the value cannot be selected for update role only. Instead, the value to filter is 'agent role and name' which forces to select exiting values only or "hard code" nam...

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• Gadi Vered
• Created December 29, 2016 14:26
• 0 votes

1. Guide
2. ...
3. Working with Answer Bot (Guide add-on)
4. Answer Bot resources

Hi - I like this feature and have a question about setup. I have followed the setup instructions here, they are in addition to the basic "notify requester of received request". as a result - 2 emai...

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• Gadi Vered
• Edited December 26, 2016 16:44
• 2 votes

1. Support
2. ...
3. Reporting
4. Defining and using SLA policies (Professional and Enterprise)

Craig - what is the update on the new Metric you mentioned on October 03, 2016 15:55 for Periodic Update?

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• Gadi Vered
• Created December 09, 2016 16:14
• 0 votes