Andy R

Total activity

97
Last activity

April 29, 2021 08:28
Member since

May 16, 2018 06:02
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0 users
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Votes

13
Subscriptions

36

Activity overview

Latest activity by Andy R

Andy R created a post, April 29, 2021 08:28
Attribute ID consistency in datasets
1. Community
2. Feedback on Explore
In order to get around the limits in Explore we need to export data for analysis in other BI tools. This is hard to do when IDs are not present in all dataset types. Example: In Knowledge Capture d...
- Andy R
- Created April 29, 2021 08:28
- 1 follower
- 0 comments
- 1 vote
Andy R created a post, February 26, 2021 10:03
Knowledge Capture - Add search as an event
1. Community
2. Feedback on Explore
In KCS searching is a particularly important technique that we want to measure as an activity. Please add "search" as a Knowledge Capture event to the dataset.
- Andy R
- Created February 26, 2021 10:03
- 1 follower
- 0 comments
- 1 vote
Andy R created a post, February 22, 2021 07:47
Knowledge Capture: Search draft articles
1. Community
2. Feedback on Guide
When using the KC app one should have the ability to search draft articles. Articles that are in draft might still have tremendous value to others as they can use and contribute to work-in-progress...
- Andy R
- Created February 22, 2021 07:47
- 3 followers
- 2 comments
- 2 votes
Andy R commented, September 03, 2020 06:24
Brendan thanks but the biggest concern for us is that ticket conversation history might contain PII and there is no way to remove anything from closed tickets and we can't delete conversation histo...
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- Andy R
- Created September 03, 2020 06:24
- 0 votes
Andy R commented, July 08, 2020 12:26
Kay thank you so much for that insight, that is very much what we are looking for. Zendesk has informed me that they are working on a service for amending closed tickets but it does not include the...
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- Andy R
- Created July 08, 2020 12:26
- 0 votes
Andy R commented, July 08, 2020 11:54
Right Kay - so are customers of Zendesk actually deleting tickets to comply with GDPR? What then about all the historic data that will be lost which is needed for statistical purposes? Are customer...
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- Andy R
- Created July 08, 2020 11:54
- 0 votes
Andy R commented, July 08, 2020 07:19
Thanks Chris Bulin. What do you do about tickets that are already closed?
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- Andy R
- Created July 08, 2020 07:19
- 0 votes
Andy R commented, July 02, 2020 12:58
I request that this app is free for Enterprise customers
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- Andy R
- Created July 02, 2020 12:58
- 1 vote
Andy R created a post, July 01, 2020 06:58
GDPR - Ticket deletion best practice?
1. Community
2. Support Q&A
Hello fellow users of Zendesk. May I ask what your ticket deletion best practices are in terms of complying with GDPR but still keeping historical data like ticket creation count?
- Andy R
- Created July 01, 2020 06:58
- 8 followers
- 8 comments
- 0 votes
Andy R commented, May 29, 2020 08:31
Simon Lee You can't do that on Closed tickets though. Which is our exact problem.
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- Andy R
- Created May 29, 2020 08:31
- 0 votes