Andy R
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Total activity96
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Last activity
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Activity overview
Latest activity by Andy R-
Andy R commented,
Brendan thanks but the biggest concern for us is that ticket conversation history might contain PII and there is no way to remove anything from closed tickets and we can't delete conversation histo...
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Andy R commented,
Kay thank you so much for that insight, that is very much what we are looking for. Zendesk has informed me that they are working on a service for amending closed tickets but it does not include the...
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Andy R commented,
Right Kay - so are customers of Zendesk actually deleting tickets to comply with GDPR? What then about all the historic data that will be lost which is needed for statistical purposes? Are customer...
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Andy R commented,
Thanks Chris Bulin. What do you do about tickets that are already closed?
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Andy R commented,
I request that this app is free for Enterprise customers
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Andy R created a post,
GDPR - Ticket deletion best practice?
Hello fellow users of Zendesk. May I ask what your ticket deletion best practices are in terms of complying with GDPR but still keeping historical data like ticket creation count?
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Andy R commented,
Simon Lee You can't do that on Closed tickets though. Which is our exact problem.
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Andy R commented,
Simon Lee if PII is present in the conversation history, how do you work around that?
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Andy R commented,
https://support.zendesk.com/hc/en-us/community/posts/360045744273-Is-Zendesk-forcing-us-to-choose-between-complying-with-GDPR-or-deleting-key-business-data-
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Andy R created a post,
Is Zendesk forcing us to choose between complying with GDPR or deleting key business data?
The problem: How do we anonymize or delete PII and conversation history on CLOSED tickets? Fun fact: You can't do it I've been in touch with Zendesk and they confirm this problem. They are working ...